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WHAT YOU WILL BE DOING

This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.

Join our community.

This role is within our Customer Engagement Squads.

We believe that customer engagement has the power to make a positive difference to our customers lives, right now and in the future. We’re a relentlessly supportive, agile group that is committed to continuous improvement, honest collaboration and being brave. We’re empowered to create, and we have fun along the way as we deliver awesome, data driven, customer centric experiences.

Come and see what's possible.

The difference you’ll make.

• Managing a suite of 1:1 customer engagement campaigns
• Reviewing campaign performance to suggest ways they can be optimised
• Collaborating with your stakeholders and the Squad through discovery work to turn ideas into refined user stories for the squad backlog

What you’ll bring.

• Demonstrate real customer empathy, through an obsession to understand our customer's needs, motivations and how best to engage them
• Great stakeholder management, able to build productive relationships with stakeholders that are based upon honest and open collaboration

It would also be nice for you to have.

• Experience and knowledge across customer segments, products and marketing channels
• Excellent communication skills such as ability to write great marketing and analysis briefs
• Experience of working in cross-functional squads/projects
• This role is within our Business Banking Squad, so any knowledge and experience working within this segment would be valuable

What else you need to know.

Interviews will be conducted via MS Teams

We operate a Hybrid approach to working arrangements.

This is a permanent position.

Everyday Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• A £500 annual cash allowance to spend on our great range of benefits.
• Eligible for a discretionary performance-related annual bonus
• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates. Including : Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover.
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
• Share in Santander’s success by investing in our share plans
• Support your favourite causes through charitable giving and our community partnerships

What to do next.

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.