At onefinestay, we open doors to the finest homes and villas in the most desirable destinations and deliver a one-of-a-kind service to both guests and homeowners around the world. The company launched in London in 2010 became part of Accor in 2016. With each memorable stay, we deliver a level of personal service and professional hospitality unmatched in the private rental industry.

Role purpose

This role supports on property management processes such as organizing contractors and recording the details of the work required. Working as part of a team to ensure a perfect execution of all maintenance tasks, always ensuring our agreed reaction times are met in the most cost-efficient way possible.

We’re looking for someone with a strong operations mindset to effectively support our teams even when under pressure, in a fast-paced, ever-changing work environment. You will have excellent attention to detail and focus. If you enjoy a fast paced environment and solving problems, then we would love to hear from you.

Ultimately the right person for this role will be like us - customer focused team players who are innovative, ambitious, trustworthy and always striving for excellence.

Duties and responsibilities

• Responding to the operational needs of other teams at onefinestay
• Accurate scheduling of outside contractors and in-house maintenance staff to attend our homes
• Phone and email communication with the above contractors
• Detail-intensive investigations of damages caused to homes
• Assisting team mates when delegated various tasks
• Arranging emergency cover for urgent issues when they arise
• Flexibility to support manager and team on discrete projects/ ad hoc tasks as required

Qualifications and experience

• Excellent communication skills (fluency in written and spoken English)
• Attention to detail and a methodical, consistent approach to your work
• Once you start something, you always see it through, finding the most efficient way to deliver excellent service.
• Excellent organizational skills: You’re always one step ahead; scheduling, planning and managing lots of different activities to schedule and manage that involve lots of different people.
• You’re comfortable working under pressure and never fazed by last-minute changes.
• You enjoy spending a lot of time on the phone, assisting our field team members with their general enquiries and helping them troubleshoot issues using your office resources
• You’re operationally aware; you’ll need to understand the impact your actions will have on the rest of the business.