Property Management Senior Surveyor - The Crown Estate London, England
Job description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL operate under The Crown Estate’s central London remit, providing a team of professionals delivering all aspects of customer management, finance, facilities management and property management. Direct letting services are also provided.
The team work closely with The Crown Estate to help them achieve their vision and investment programme. Guided by the values of quality, heritage, style and success this is ensuring the future viability and prosperity of the street and its buildings. It has created exemplary commercial, retail and visitor facilities within a significantly improved public realm and the results can be seen in the iconic location today.
JLL’s single purpose, is to deliver The Crown Estate with loyalty beyond reason from its customers and members. This will only be achieved through the unmatched insight and knowledge we have assembled over the last decade, and by jointly developing the Community together with a standard of service that The Crown Estate and its customers are unable to live without. Integrated thinking to deliver total contribution and authentic sustainable operations are key to binding the Community together with a lasting, single common purpose.
Key interfaces
Property Management
Facilities Management
Finance Department
Community Team
Sustainability
Project Management
In-house letting team
Other Departments within JLL as required
The Role
Manage buildings and supervise the management of properties – maintaining, improving and developing the management of the properties to a high standard
Supervise and develop direct reports
To establish and maintain excellent customer and stakeholder relationships in order to drive a large volume of leases
To represent and advise our client on all matters affecting the leases of the properties
To maintain, improve and develop the management of the properties to a standard appropriate to the buildings
To manage all properties in accordance with the Guidelines and any further guidance given by the Client
Responsible for and ensuring that possession is obtained for appropriate buildings for development, working with the Consultant and team
Ensuring that all reports are correct and up to date and all KPI deadlines are met
Ensuring all service charges, interims and reconciliations are up to date
Develop excellent relationship with the Client
Work with the Director to develop a Management Strategy Plan for the development buildings including standard services (across the estate where possible), making recommendations for future management.
Key Tasks
Build strong business relationships with existing and new customers
Create and maintain excellent relationships with a network of third party contacts including property Contractors, local community organisations and small business groups to promote the client’s brand and excellent levels of occupancy and retaining customers through good management;.
Manage and assume responsibility for the Customer experience in the properties, ensuring high retention rates are achieved;
Contribute to the improvement of the leasing management process with innovative ideas;
Make strategic recommendations for improving the rental value of client owned properties;
Positively represent the client at external meetings;
To be available to the client as required.
Ensure all deadlines are met
Ensure all budgets/Service Charges and reconciliations are as accurate as possible and delivered on time
Developing ideas for the improvement of processes and procedures
Manage and assume responsibility for the Customer experience in the properties, ensuring high retention rates are achieved;
Manage and develop the business in line with client strategy;
Ensure all deadlines are met and developing ideas to improve on the deadlines
Ensuring all alterations, fit-outs, assignments, sub-lettings are carried out in accordance with all current legislation and case law, correctly and with the correct documentation in place
Help to deliver the Clients policy – ‘Soft Landings’
Management Responsibilities
To manage a team by providing effective and motivational guidance, coaching, training and development in order to fulfil the requirements of the team members’ roles;
To make sound, clear decisions that are well thought out and in line with client core values;
To set objectives, review performance and development in accordance with the performance management system;
To identify potential within the team, succession plan and put in place development targets working with the HR Department;
To understand and follow our employment policies to ensure we manage risk effectively and comply with relevant employment and health and safety legislation.
Knowledge / Experience
At least 3 years experience within the property management industry, excellent customer service, close customer relationships and the ability to engage in multiple initiatives simultaneously;
Excellent Landlord & Tenant knowledge and experience
Experience in managing large multi-occupied buildings
Experience in staff management;
Experience dealing with challenging and high pressure situations;
Analytical skill with competence using Excel;
A good knowledge of Landlord & Tenant
Experience with new developments
Excellent communication skills
Personal Attributes
Ability to engage professionally with business people from a wide range of industry backgrounds;
Ability to recognise the needs of individual businesses;
A creative thinker who can devise multiple solutions to problems;
A flexible working style;
The ability to prioritise and adjust quickly to changes to client and business requirements.
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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
