Property Management Richmond, Yorkshire and the Humber, England
Job description
Role Overview
Our Property Managers are critical in providing a smooth journey for our landlords and tenants. You’ll be dealing with all of your portfolio’s property management queries throughout the duration of a tenancy and you must not only keep all parties well informed from move in to move out, but also deal with queries quickly and efficiently.
Whilst we provide plenty of training, both when you join and throughout your career with us, an interest in the lettings industry will pay dividends as you’ll need to keep up-to-date and follow the ever-changing legislation and processes.
Our team strive to provide exceptional customer service for our landlords, tenants and contractors.
Whilst no two days are ever the same: what remains consistent is the need for thorough and proactive communication at all times.
Team Overview
Working in our vibrant lettings head office at Richmond you’ll be sat along-side our tenancy progression, client services, client accounts and renewals teams. Our 100+ colleagues work in a supportive and collaborative environment providing a great opportunity for you to reach your full potential, which in turn benefits the lettings journey for our landlords and tenants.
Our diverse, sociable and friendly property management team are a mix of team leaders and property managers.
Key Responsibilities- Managing and responding to landlord and tenant property queries and issues
- Proactive communication with both the landlord and tenant and compiling relevant reports
- Obtaining competitive quotations and instructing contractors
- Organising inventory, check-in and check-out appointments and distribute reports
- Keeping property records up to date
- Invoice processing in a timely manner
- Setting up and closing down utilities
- Organise timely safety checks and any required remedial works to completion
- Distribution of safety records to all relevant parties
- End of tenancy report evaluation, damage proposals to the landlord and management of the deposit distribution
- Booking and monitoring works
- Taking role of Acting Team Leader when the Team Leader is out of the office
- Training and mentoring both existing staff members and new joiners
- Working towards line management responsibilities
Key Skills
You will receive comprehensive training on your role giving you the chance to flourish, however we are ideally looking for somebody that already has:
- Minimum of 2 years’ experience in a residential property management role
- ARLA qualified
- A confident and positive outlook with a questioning mind
- The ability to remain calm and professional when dealing with challenging situations
- The ability to multi-task and work well under pressure both individually and as part of the wider team
- The ability to build relationships and recognise when to consult others, quickly establishing trust and credibility
- The willingness to recognise a mistake and learn how to turn it around for next time
- Accurate IT skills
- Excellent customer service, prioritisation and organisation skills
- Confidence to deal with a diverse range of tenants and landlords both verbally as well as in writing
- Enthusiasm and a keenness to learn
Assessment applicants can expect during selection
- Screening call
- 3 stage interview
- Personality Profile
