Project Support Officer London, England
Job description
Our Patients Need You!
At Penrose Health, our mission is to provide the best healthcare to our patients. We're a friendly team looking for like-minded people who can help us fulfill this mission and make a real difference to our patients' lives!
The Job
This is an opportunity to do important, impactful work that will also be challenging, varied, and constantly stimulating. We value talent and experience from other industries to expand our thinking "outside the box".
You will be working with our innovative Central Management Team to support the delivery of the best healthcare to our patients.
More specifically, the Project Support Analyst will be responsible for:
Optimising our operations: Supporting the team in the research and roll out of new digital transformation tools in Primary care.
- Capturing and systematising our knowledge: Working with the line managers to build a framework through which we capture knowledge across the group and systematically organise it
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Data analysis and reporting on KPIs - Help us analyse key insights to promote best clinical outcomes for our patients.
- Running your own ad-hoc projects: Identify and develop your own projects covering anything from existing business problems to new ideas and initiatives
As an established business with >200 staff carrying out >200,000 appointments per year for >70,000 patients we are a complex, constantly changing business. Your work will range from redefining our biggest systems to understanding the smallest details to ensure we are working efficiently and effectively from top to bottom. One week you could be working with front-line doctors and patients to understand a complex clinical systems issue and the next you could be liaising with NHS England about the details of national legislation and policy.
Details
Location: Based at our Head Office in Deptford (SE8 5DA).
Hours: Full time role (37.5 hours per week). We may consider hybrid working and fewer hours for the right candidate.
Salary: £28,000 - £33,000 WTE depending on experience
About you
The right candidate will need to demonstrate they are…
- A confident, flexible communicator who can work with people at every level
- Detail oriented, analytical person who can do 'deep work' of a high standard
- Meticulously organised with an ability to create effective systems and frameworks
- Willing to take ownership, work independently and prioritise/multitask effectively
- Excellent at MS Excel, Power point
- A fast learner and an even better teacher!
You will also need to have excellent computer skills / knowledge of modern cloud-based tools and be comfortable using / creating datasets to understand complex problems. You might also have experience optimising business processes / managing change and ideally experience writing detailed documentation coupled with simpler guides.
About us
We're a small group of close-knit surgeries in South East London on a mission to deliver the best healthcare to our patients. We use a multidisciplinary approach – bringing together GPs, Nurses, HCAs, Pharmacists, Paramedics, Mental Health Nurses and our non-clinical team to deliver an efficient and effective service with best in class outcomes for patients.
With high levels of patient satisfaction (> 4* on Google at all our sites) and low waiting times, we've been able to grow to over 70,000 patients and we continue to grow at a rapid pace.
We serve our patients across 8 CQC 'Good' rated sites in Lambeth, Southwark and Lewisham, with each site having its own dedicated multidisciplinary team. You'll join one of these site-based teams but you'll be part of the larger Penrose Health family as well!
As part of Team Penrose, you will be covered by our Vitality Private Health Insurance, you'll have the choice of a NOW or NHS pension and you'll benefit from a comprehensive sick pay scheme after your first year with us. We also pay your professional indemnity and you'll have the opportunity for funded professional development in the future.
On top of the employment benefits, we love to have a bit of fun. This year the whole team has gotten involved in a year-long Penrose Cup tournament including a bake-off, a steps challenge, a pub quiz and a fundraising round. We've also enjoyed ice cream from our regular visiting ice cream van, enjoyed surprise gifts and taken some proper time to celebrate the summer (see below). These are just some (but not all) of the things we do to make this a great place to work!
Have a watch of our group-wide Summer Social Aftermovie here: youtu.be/KiKW1VbQUus
Underneath all of this, you will also find a core strength and camaraderie that exists in each of our surgery teams and across the group – we really are a family.
All our team are enthusiastic, friendly and we want to make a real difference to our patients – come and be a part of the team!
