Project Support Officer Newcastle upon Tyne, England
Job description
ABOUT US
We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.
Since 2021, the number of people plunged into fuel poverty has skyrocketed. The energy crisis has resulted in millions of people unable to stay safe and warm in their own homes. Our figures show that the number of UK households in fuel poverty increased from 6.7 million to a new high of 7.5 million in April 2023. Our services have never been in more demand. We are investing across all of our teams and Directorates, to ensure that energy markets work in the best interests of NEA’s client base – low-income households living in energy inefficient housing.
NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.
THE ROLE
This post provides an exciting and rewarding opportunity to help National Energy Action expand, grow and support our teams to deliver their work at this important time to tackle the effects of fuel poverty.
You will provide essential administrative support to ensure smooth operations, efficient communication, accurate data recording and timely execution of projects. You will assist with the successful delivery of work programme activities by providing support and assistance to the delivery staff as appropriate. You will also provide administrative support to the wider NEA team to help with the successful delivery of NEA’s whole work programme by keeping databases updated and maintained, fulfilling general clerical duties including photocopying, filing, collection of data and data inputting onto NEA’s suite of CRM systems.
What you will need to succeed
You will have demonstrable experience of working in a busy office environment with effective organisational and administrative skills, as well as providing admin support for quality assurance systems such as ISO:9001.
The successful candidate will be able to evidence their experience in these areas and ensure confidentiality while demonstrating a conscientious and approachable can-do attitude.
You will have good IT skills in Microsoft products including Word, Excel, Outlook, Teams, SharePoint and OneDrive, and you will be able to communicate clearly in writing and orally with a wide range of individuals.
Your base location is Newcastle upon Tyne.
This role is hybrid, with a mixture of office/home working, with an expectation that you will be in the office 2-3 days per week. Post holders must be resident within the UK and be able to provide evidence of their Right to Work in the UK.
We are offering:
- £22,777 - £27,343. Scale 4-5, Points 7-17
- 11½% non-contributory pension
- 25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum
- Flexible working arrangements including the opportunity for Hybrid working
- Enhanced family friendly payments
- Employee Assistance Programme
The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.
The closing date for applications is Tuesday 29 August 2023 at 12.00 noon. Interviews will be held during w/c 04 September 2023 either virtually or in person. Full details will be provided to the candidates invited for interview.
Please note CVs will not be accepted as part of the application process. No agency or advertising enquiries please.
Job Types: Full-time, Permanent
Salary: £22,777.00-£27,343.00 per year
Benefits:
- Company pension
- Flexitime
Schedule:
- Flexitime
- Monday to Friday
Experience:
- Administrative: 1 year (required)
Work Location: Hybrid remote in Newcastle upon Tyne, NE1 3PA
Reference ID: R39
