Project Manager Exeter, England
Job description
University Corporate Services
PS Connect
This new full-time post is available on a fixed-term basis until 31 July 2024. This role may be extended if further projects are identified, and further funding is secured.
This role offers the opportunity for hybrid working – some time on campus and some from home.
Summary of the role
This is an exciting opportunity to be an integral part of a complex change programme that will transform the way Professional Services delivers its core services to our staff in a new Shared Service Centre (called PS Connect).
PS Connect, sponsored by the University’s Registrar, was created in May 2023 to deliver user-focused innovative services to staff and uses data and new technology alongside highly skilled staff with a strong understanding of user experience and journeys to underpin continual improvement.
The Project Manager, PS Connect Service Experience will help our academic and professional services users of PS Connect to complete their activities and processes more simply and efficiently, to enable them to focus on their core roles. The postholder will be responsible for delivering enabling projects including platform development, content creation and continuous improvement processes.
They will need to understand our customers and their needs and work closely with colleagues in the PS Connect team to ensure successful project planning, execution and delivery, including the hands-on creation of supporting reporting and governance materials. This is a pivotal role for the success of the PS Connect programme and will require a keen focus on transforming processes and platforms within an operational environment.
The Project Manager, PS Connect Service Experience will be part of the PS Connect Programme Team and will work closely with Assistant Director, Service Experience as well as the PS Connect Programme Manager and other professionals including Change Management, Organisation Design and Development, Business Process Automation, Project Managers and Service Managers. Alongside this, the postholder will collaborate with project leaders for other strategic initiatives to ensure a coherent and consistent delivery plan.
Key to this role is having a strong understanding of the range of technologies and applications that enable an excellent customer experience. Therefore, the successful candidate will need to be familiar with using and implementing CRM and/or service experience tools.
Please ensure you read the Job Description and Person Specification for full details of this role.
The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2023 and the 2022 Academic Ranking of World Universities released by Shanghai Rankings).
Our research income in recent years means we’re the fastest growing UK Research University with some of the world’s most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today. More than 99% of our research is of international quality and our world-leading research impact is growing faster than any other Russell Group university (2021 Research Excellence Framework). We are using the power of our education and research to create a sustainable, healthy and socially just future. Our shared purpose and vision continually moves us forward to make a difference to our people, our communities, our partners and the world around us. Read about our world leading research on Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO City of Literature
Our Equality, Diversity and Inclusion Commitment
Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.
Benefits
We offer some fantastic benefits including:
- 41 days leave per year
- options for flexible working
- numerous discounts at leading retailers
- onsite gyms on all of our campus’ and a cycle to work scheme
- sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy
- stunning campus environments in Exeter and Cornwall, in the beautiful South West of England
Further information
Please contact Jill Brittlebank, [email protected], for an informal and confidential conversation prior to applying.
