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Type: Permanent TfL Contract

Vacancies: Multiple

Location: North Greenwich & Remote

Salary: £52,000-£62,000, dependent on skills, knowledge and experience

Overview
Have you ever used an Oyster or Contactless card to travel in London...looked at the live information at London’s bus stops…used the TfL website or apps…contacted TfL or paid the congestion charge? Do you want a career that helps keep 9 million Londoners moving every day? Come and be part of the team responsible for delivering the technology and data behind these products, services and more. If you have passion and energy for delivery, then you could be just the person we are looking for!

Technology and Data (T&D) deliver projects and programmes that ensure TfL remains one of the world’s leading and most innovative transport providers, with Keeping London Moving at the heart of everything we do. All our projects are driven by Mayoral priorities as set out in the Mayor’s Transport Strategy. Our goal is to deliver improvements for customers and efficiencies that help TfL to reduce costs and to become a leaner, greener and more effective organisation that fosters innovation.

Information about the role and team
The T&D Technology Programmes team is circa 130 people and consists of Senior Programme Managers, Programme Managers, Senior Project Managers, Project Managers and Associate Project Managers. In addition, there is an embedded Project Controls Team that provides guidance and conducts assurance activities.

The Technology Programmes Team has a diverse portfolio of projects across TfL, including digital and software delivery, technology infrastructure change, procurement of services and management of suppliers via multiple contractual frameworks. It is common for our projects and programmes to include a combination of these and it is important that once in post, you continue to proactively develop your skills and knowledge in any areas where you are less experienced to meet the evolving pipeline of projects.

Our pipeline of complex projects and programmes is growing and we are looking for high calibre Project Managers to lead them. Successful applicants will need to be proactive and take accountability and ownership for the projects they are assigned. You will take full ownership of your projects, including finances, and you will anticipate issues and ensure their resolution is being planned for. You will develop a deep understanding of the content of your projects and provide leadership that goes beyond just following project management processes.

Programmes with key upcoming projects:

• Surface Transport – Bus Systems
• Enterprise Resource Planning (ERP) – Manging projects in ERP delivering SAP applications within the HR, Finance, Procurement and Asset & Inventory Management areas
• Business change and IT Service Transition
• Data Analytics
• Payments - Supporting the delivery of the Proteus programme which is delivering the procurement of the replacement Revenue Collection Contract
• Digital - Managing projects delivering the Customer facing website and mobile app
• Project Oval, Infrastructure and Voice & Data – Managing and delivering technology and infrastructure projects to support Fares and Ticketing both front and back office and Telephony solutions
• Digital Workplace – managing projects delivering new end user technology, enterprise wide.

Key Accountabilities

As a Project Manager you will be accountable to a Senior Project Manager or Programme Manager for:

• Leading a project team to deliver multiple projects or a single project (dependent upon size and complexity) that implements technology changes, business efficiency improvements and procurement obligations to achieve TfL and wider Greater London Authority (GLA) family business objectives.
• Working with the product leads, business subject matter experts, technical leads, other T&D delivery functions and stakeholders in the wider TfL business to shape and gain authority for your assigned projects to meet the required quality, timescales and cost.
• Agreeing resource allocation and availability for your projects.
• Where applicable working with the Commercial team to influence and shape contracts and frameworks and build relationships with external suppliers to ensure TfL leverages the best value for money on our projects and programmes, by reviewing acceptability of deliverables and making recommendations on contract payments.
• Delivering your projects to agreed quality, time and budget tolerances through requisite project documentation, regular reviews with the project team and effective management of risks and dependencies.
• Holding internal and external suppliers to account for meeting or exceeding delivery requirements.
• Setting high standards of programme and project management practice and coaching individuals within your team to meet or exceed those levels of performance.
• Developing effective mutual relationships with your colleagues, stakeholders and suppliers, including with other Technology Programmes team members to clearly identify inter-dependencies and interfaces.

Skills, Knowledge & Experience

Skills – all are ESSENTIAL

• Effective written and verbal communication and the ability to influence people at all levels across and outside of the organisation.
• Matrix management of multi-disciplinary teams to deliver effective end-to-end performance.
• A positive, can-do attitude and ability to deliver solutions when met with challenging issues and situations.
• Planning and progress management of complex projects.
• Proficient in applying risk management methods and techniques.
• Strong attention to deadlines.
• Problem-solving skills including resolution of complex issues.
• Good working knowledge of Microsoft Office or equivalent.
• Proficient in budget management, accurate financial forecasting and variance tracking.
  

Knowledge

• ESSENTIAL - In-depth understanding of all aspects of project management and control, including finances.
• ESSENTIAL - Good understanding of information technologies and services, and their development and support lifecycles.
• DESIRABLE - Good understanding of procurement processes, commercial and contract management.
• DESIRABLE - Accreditation in a recognised methodology such as APM, PRINCE2 or MSP.
• DESIRABLE - Good knowledge of relevant national and international legislation relating to Government / Public Sector IT – e.g. GDPR, EU Procurement Directives, IT security mandates and Freedom of Information Act.
  

Experience

• ESSENTIAL - Experience of being accountable and personally making a difference for the successful end-to-end delivery of multiple and varied technically complex projects.
• ESSENTIAL - Experience of forming and integrating complex projects, ensuring that their scope, requirements, governance and controls, roles and responsibilities, interfaces and project success criteria are correctly and properly established and managed throughout to ensure effective and timely delivery.
• ESSENTIAL - Experience of collaborating with sponsors and stakeholders, including reporting on progress at formal project reviews, to achieve the agreed outcomes and benefits.
• DESIRABLE – Experience of delivering technology-driven/IT projects in a large and complex matrix organisation.
• DESIRABLE - Experience of delivery through external suppliers, including successfully managing and negotiating on commercial and contract issues.
• DESIRABLE - Experience of line managing other project management professionals.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• A 75% discount on National Rail Season Ticket and interest free loan
• 30 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We'll see what we can do.

Application Process

• Please apply using your CV and a two-page covering letter. Word (.docx) format preferred and do not include any photographs or images.
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter.

The closing date for applications is 4th June 2023 @ 23:59 - we reserve the right to close the advert early dependent on application numbers