project manager Remote
Epiq
Full Time
Remote
10.56 - 12.04 CAD Today
Job description
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
The purpose of this role is to provide high quality service supporting the Operations Team, deliver technical support and ensure that all TMX projects are delivered to the highest standard, and that technical requirements are serviced with excellent levels of accuracy and service.
We are looking for technically skilled candidates with excellent interpersonal skills for the Associate Project Manager position. You will update the TMX platform with new projects, control user access, manage data, troubleshoot technical issues, work to internal and external deadlines, provide timely reports and feedback, and support the roll-out of new applications and updates, among other duties.
Due to the deadline driven aspect of this role, it is essential that the successful candidate has the confidence to work directly with clients and colleagues at all levels for project delivery.
Responsibilities
- Support the Project Management team in creation of TMX project matters.
- Creating and removing TMX user access and resolving user access issues.
- Downloading and/or receiving client data and maintaining a record of receipts.
- Maintain a project folder on internal network for all projects.
- Importing client data into TMX platform, data mapping and structuring to meet project brief.
- Implement document/folder level changes as requested by Project management team.
- Export of finished product to client or internal teams.
- Manage ongoing requests for live TMX matters, keeping records of all tasks.
- Provide user and document reports per TMX matter as required.
- Provide acknowledgment and timescales for all technical requests.
- Troubleshooting technical issues.
- Diagnosing and repairing or escalating faults in the TMX platform, speaking to internal team to quickly get to the root of any TMX issues that arise.
- Providing timely and accurate feedback for all issues and requests within a period, following up with clients and colleagues to ensure any problem is resolved and reported.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Testing and evaluating new technology improvements.
Requirements
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows and Microsoft Office Software.
- Advanced Microsoft Excel knowledge and/or experience will be required.
- Experience with remote desktop applications and web-based platforms.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
Skills
- Build and manage relationships with the client teams and related internal departments.
- Build organizational and people management skills.
- Technical reporting.
- Product analysis and Development.
Background and Profile
- Client facing background essential.
- Experience working with multiple conflicting projects/tasks essential.
- Experience of working against targets and deadlines essential.
- Experience of working within E-Discovery & Legal industry preferred.
- Accuracy and attention to detail.
- Proven written and spoken communication skills.
- Effective interpersonal skills – diplomacy, assertiveness, sensitivity.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
About Epiq
CEO: David C. Dobson
Revenue: $2 to $5 billion (USD)
Size: 5001 to 10000 Employees
Type: Company - Private
Website: https://www.epiqglobal.com
Year Founded: 1988
