Project Delivery Manager London, England
Job description
Base Pay: £40,000
Bonus: Annual bonus based on company performance
Share Options: £10,000
Our mission
Switchee exists to improve the quality of life for people living in rented homes. We believe that everyone deserves to live in a decent home and that the environments we inhabit have a massive influence on our ability to enjoy life and prosper.
One in five households in the UK live in social housing, a sector with the right values at its core but that has historically struggled to deploy innovations in the home. Many residents still can’t afford to heat their homes, and live in cold, mouldy properties they can’t be proud of.
We believe that intelligent analytics fed from internet-connected technology can ensure that every resident, every day, is living in a home that allows them to succeed. That’s why our products are built not just on great technology, but on an understanding of what people want from the space they live in.
Switchee devices act as smart thermostats in residents’ homes, automatically reducing energy bills, looking great, and offering control to those who want it. We are also revolutionising the way social landlords manage their housing stock with a SaaS property dashboard and handy alerts on things like when the boiler is going to break. The data is fed via API into the landlord’s housing management system or data lake to enable them to integrate the data with other sources and maximise the value.
Switchee’s game-changing solution offering includes our SaaS Landlord Platform, API integrations and data-driven insights to make our customers’ operations proactive rather than reactive - all backed by the installations of our smart thermostats in the homes they manage.
The role
You’ll work on building long-term relationships with some of the best heating engineers in the UK.
You’ll act as an internal point-of-contact, suggesting improvements to processes and workflows that result in an exceptional network experience for both our installation partners and our customers both internal and external.
You’ll participate in cross-team communication and collaboration, sharing expertise and helping plan, tender and contract projects for our customers.
You will help project manage installations, providing updates inline with agreements with our stakeholders.
You’ll collect and provide event feedback to your most important installation partners, highlighting what worked well, what can work better and how.
You’ll develop an in-depth knowledge of our technology and become a champion of our product and services.
We are a company built on a strong technical foundation. You will need to be fluent in the digital scene as well as be able to understand Switchee’s product and services.
Your Responsibilities:
You will have responsibility for:
Leading the introduction and onboarding of potential installation partners
Draft new member framework agreements
Manage existing relationships with current network partners
Draft tender and contract documents for Switchee installation projects
Take ownership of installation projects throughout its lifecycle
Produce accurate reporting on the progress of network installation projects
Attend client meetings as a key stakeholder representing both Switchee and our installation partner
Act a central point of contact for any network or installation project related queries
Validate works prior to partner invoice payment
Manage the delivery of installer reports and any required administrative tasks
Drive process improvements to help simplify internal and external processes.
This role is critical to Switchee’s success and you will report into the Service & Support Manager.
Switchee operates a small, close-knit team with a big job to do so you'll be expected to roll up your sleeves and get stuck in!
Who you are:
Desirable experience:
You’re a confident relationship builder who can manage day-to-day conversations as well as high level strategic discussions focused around driving installations thus assisting our customers.
You’re a natural project manager who will play a pivotal role in ensuring timely and accurate delivery of work.
You have the ability to think on your feet and deliver advice and consultation in high pressure situations.
You’re inventive and always keen to try new things.
In fact, you don’t believe that anything can ever be perfect and that testing and experimenting is always important.
You’re curious, with a growth mindset and are constantly trying to discover new things that benefit your clients.
You have a good intuition for solving problems and figuring out potential issues, managing your time effectively.
You’re inspired by technology and innovation and have an eye for spotting trends.
You're a quick learner and can grasp the intricacies of complex relationships easily.
You’re keen to learn, receptive to new ideas, and genuinely interested in building deep business relationships.
Key skills & experience:
In-house/agency/consultancy project/account management experience.
Excellent client management skills and attention to detail is a prerequisite.
Excellent communication skills both verbal and written.
Ability to engage with other stakeholders at all levels of business.
Ability to adapt to changing needs and take up new tasks with little supervision.
Experience with CRM tools, hubspot in particular is an advantage
Experience in office based applications is essential.
Passion for technology and a genuine willingness to improve your knowledge.
These are ideal but not required - we will happily consider applicants who we believe can successfully grow into the role, even if they are not 100% qualified.
P.S Switchee is a Disability Confident Employer and we aim to provide reasonable adjustments for our new hires to ensure they are successful and supported in their roles.
