project coordinator Manchester, England
Job description
Location: Manchester, Old Trafford
Hours: 1:30pm - 10pm (supporting US clients)
Salary: £29,662 OTE
Working with 36,000 clients in 54 countries across the globe, PHMG is a world-leader in audio branding and cloud-based telephony optimisation – trusted by leading brands and SMEs alike to enhance the caller experience at every opportunity.
To maintain our position at the forefront of our industry – and sustain our continual growth – we're expanding our technology consulting team supporting our clients in Australia.
As a Project Coordinator you'll provide technical support during the implementation of bespoke audio branding services for our clients' telephony systems. With support from our expert internal engineering team and 3rd party providers you'll be committed to delivering the best experience possible, ensuring clients experience the world-class service we're known for.
Working hand-in-hand with our dedicated Account Managers you'll gain a detailed understanding of their phone system and determine the best strategy to upload our productions.
Your work will be directed through our CRM systems and project cases, so we'll make the best use of your organisation skills and ability to prioritise your own time. You'll have a detailed training plan to develop your technical skills. What we ask is that you bring the passion, hard work and drive to be successful.
What you'll be doing:
- Organising and coordinating technical implementation work with external sub-contractors, in-house engineers or other internal teams
- Logging into client telephone systems remotely to implement changes to the call flow or to upload new audio productions
- Scheduling remote engineering works on customer sites for field engineers or 3rd party contractors
- Managing and updating all project work into the CRM and related project cases
What you'll need:
- Strong communication skills
- A highly organised approach to your work
- Experience working in an IT/Tech environment performing problem solving tasks or trouble shooting IT issues
- Experience of working in a telecoms environment would be advantageous
What you'll get in return:
- Competitive salary and rewards
- Career development and progression directly linked to your performance
- Free gym membership at PureGym
- Smart pension scheme
- Critical illness cover
- Life assurance
- Birthday gifts and time off to celebrate
- Creative, spacious offices with breakout areas and bar
- Dry cleaning and tailoring service
- Cycle to work scheme
- Fundraising initiatives for our registered charity – the PHMG Foundation
About PHMG:
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ – strengthening their business identity in the most memorable, emotive way.
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