Project Coordinator Derry, Northern Ireland
Job description
Wherever you find ambitious companies investing in their people, you’ll find Learning Pool
Learning Pool is among the fastest growing e-learning companies in the world, servicing more than 2,000 customers and 24 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders, using pioneering technology and creative content that we build, deliver and maintain to produce positive, long lasting outcomes for our customers.
Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way.
So if you’ve got what we’re looking for and the desire to join a team that values creativity and empowerment, then get in touch.
About the role
The Project Coordinator is responsible for supporting the Project Team to deliver customer learning solutions across Learning Pools suite of products and services. As Project Coordinator you will have responsibility for maintaining project documentation to help inform our customers, colleagues and stakeholders. You will work closely with the Project Managers on large complex projects and you may also have the opportunity to lead on smaller, less complex projects.
This is a demanding but rewarding support role, working with multiple stakeholders at any given time. You will help to maintain the standard for the customer experience throughout their journey with us.
For more information about our benefits and why you should join learning pool, read more here:https://learningpool.com/why-work-for-learning-pool/
Location: Flexible within the UK, with an expectation of regular attendance at an office location 2 days per week (Derry, Nottingham or Belfast). Occasional travel to other Learning Pool or customer sites with overnight stays may be required.
What you will be doing
Roles and responsibilities include:
- Working closely with Project Managers, customers and Learning Pool colleagues to ensure effective and efficient delivery and implementation of various learning solutions
- Support multiple projects at various stages of deployment, and handover to the Customer Success Team
- Participating in project meetings, including setting these up when necessary
- Preparing and maintaining project plans including schedules, RAID logs and tracking via project tools and dashboards
- Assisting with set-up and configuration tasks across the Learning Pool suite of products
- Recording project status to inform customers and colleagues about progress
- Supporting the management team with ad hoc requirements
Who we are looking for
The successful candidate will demonstrate:
- Demonstrated and strong focus on customer success
- Proven ability to prioritise and organise workload
- Collaborative approach to teamwork
- Excellent written & verbal communication skills
- Practical, logical, creative and analytical approach to finding solutions to problems
- Keen interest and ability to learn new technologies
- Experience of working independently and using own initiative
- Good knowledge of IT systems such as G/Suite, M/S Office
It would be advantageous to demonstrate:
- Knowledge or experience of working with, and using, Learning Management Systems (LMS) and Learning Experience Platforms (LXP)
- Experience of e-learning content production with exposure to software like Adapt and Storyline Articulate.
- Knowledge or experience of project management tools, e.g. Smartsheets, Jira, Microsoft Project, Salesforce
Working at Learning Pool
With over 450 people across seven offices globally, the Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers.
Learning Pool is a Platinum Investor in People, listed annually in the Sunday Times Best Companies to Work For and wins numerous industry awards for our work with clients including the Queen's Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards. In addition, the Group is the only Strategic Leader offering Lower Total Cost of Ownership solutions in the 2022 Fosway Digital Learning 9-Grid.
Closing date for receipt of applications is 3rd March 2023 at 5pm UK time. If you have any queries about your application, please email [email protected]
