Programme Manager – Service Transformation London, England
Job description
Main duties of the job
The Programme Manager will need to oversee and support the continued development of our Transformation Services (including but not limited to):
- PMO and Governance
- Stakeholder management and executive support
- Programme reporting and controls.
- Risk and Issue management and oversight
- Project and Programme Delivery
- Business Case Development and Delivery
- Programme Health check and Assurance
The Programme Manager will need to strategically lead programmes, working closely with the SRO and Executive Leads. Considerable experience in programme management is necessary as you will be required to work across a diverse client base to inspire, design and lead improvement programmes. As well as being technically competent, you will need to possess excellent interpersonal and communication so you can work effectively with multiple stakeholders different organisations.
The role requires you to effectively balance driving the growth of the Consultancy business with successful, high-quality delivery across the portfolio. You will need to be an ambassador for improvement and model the integrity, patient focused and value for money behaviours essential to sustainable improvement.
Working for our organisation
Working for our organisation
RFL Property Services is a wholly owned subsidiary of the Royal Free NHS Foundation Trust providing specialist estates facilities property and project management services to the trust and other third-party organisations.
We were set up in 2018 to act commercially and deliver high quality consistent service across the Royal Free London estates, as well as to deliver efficiencies by operating at scale, deliver new income streams and add resilience to its existing operational capability.
The post holder will be part of a multi-skilled construction, capital, and estates transformation function which leads on change initiatives for external clients as well as the Royal Free Group and its constituent sites, with this role focussing on the programme management of major hospital programmes which are currently running across the whole NHS estate.
Our vision is “to build a successful consultancy business by inspiring people with a relentless drive for valued outcomes, delivered by an engaged and confident workforce, excited by the business and values they represent, empowered to continually seek innovation and improvement for health outcomes and the patient experience.”
Please see attached job description for more information about this role and working at RFL Property Services Ltd
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential criteria
- Educated to degree level or equivalent experience
- Relevant Masters qualification or equivalent experience of working as a senior operational or strategic manager in a relevant field.
- Project or programme management training or qualification
- Evidence on ongoing CPD activity
Desirable criteria
- Construction management training or qualification
Experience
Essential criteria
- Established programme management experience, including experience of leading / multi-site complex change programmes
- Experience of managing a team to achieve delivery of planned benefits
- Experience influencing staff at all levels to ensure project objectives are owned by all members of the team including users and stakeholders. Evidence of the ability to involve teams in analysis of situation and solution development; persuade teams to take on new ways of working and to constructively challenge the status quo.
- Experience of budget management
- Experience of financial recovery and turnaround, or improving financial sustainability within an organisation
- Experience of working in a demanding environment with many, sometimes conflicting priorities.
- Experience of successfully developing collaborative relationships with a variety of stakeholders.
Desirable criteria
- Previous NHS and/or construction management experience
Skills and aptitudes
Essential criteria
- Advanced communication skills both written (complex report writing) and orally including advanced formal presentation / facilitation skills.
- Able to scope and agree projects or commissions with stakeholders, leading to generation of fee proposals and formal contracting
- Excellent planning and organisational skills
- Established leadership skills – with the ability to direct, empower, motivate, challenge, and facilitate in order to deliver results
- Commitment to, and experience of, multiprofessional working arrangements and projects.
- Proven change management and leadership skills, able to deploy a range of approaches to influence people and drive change
- Takes the initiative to establish immediate credibility with a range of internal and external stakeholders
- High degree of accuracy and attention to detail
- Ability to deliver quality work in a fast-paced environment with conflicting priorities
- Takes appropriate action or make decisions in a changing environment and to prioritise work
- Can develop and establish mechanisms (including roll-out) to track progress against plans
- Has the ability to manage multiple tasks and projects
- Able to solve problems or pre-empt problems by employing appropriate measures and processes
- Ability to build and manage good relationships among stakeholders; build and sustain effective communications with other roles involved in the programme as required
- Strong analytical skills; able to analyse and interpret complex data to identify opportunities for improvement
- Able to work autonomously and use own initiative
- Ability to create a clear programme plan and prioritise workloads and resource them in response to changing demands and requirements.
- Highly computer literate to include word / excel / outlook / power point
Important Information – Please read before submitting your application.
Covid-19 Vaccination Requirement
The Government has formally announced it is pausing the regulations requiring specific healthcare sector roles to be fully vaccinated (1st & 2nd dose) against COVID-19, subject to government consultation.
Please be aware that should this post be identified as in scope for the regulations after the consultation and Parliamentary process, you will be required to provide your vaccination status or proof of medical exemption.
- Applicant communication for all stages will be via our preferred 3rd party recruitment system and not via NHS Jobs.
- Failure to supply correct email addresses for referees will cause delays, we do not accept private domain emails (Hotmail/Gmail/ etc. for referees)
- If you require sponsorship to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
- If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
- The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- The Trust on behalf of Royal Free London Property Serviced Ltd (rflpsl) will undertake a DBS (Formerly CRB) clearance where the job description and person specification requires the employee to undertake regulated activities, (Regulated Activity Definitions). The Trust fully complies with the Disclosure and Barring Service Codes of practice
- By applying for this post you are agreeing to Royal Free London NHS Foundation Trust on behalf of rflpsl transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system
