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The ISP (Internet Services Provider) Team provides the service millions of BT, EE and Plusnet customers use to access the internet. Although other Internet Service Providers also use the BT Openreach Network, the additional products, and services we offer make our brands distinct from other ISPs. For example, parental network controls, best possible services on video streaming and mobile and BB networks together for the most reliable BB service. The type of work we will be concentrating on in the coming years includes cutting-edge delivery of media content across the network, network simplification across BT Group Brands, technology modernisation (e.g., continuously increasing security and privacy for our customers, and transitioning to an entire IPv6 network) and leveraging data automation.

We have created a cross-functional virtual team called a Tribe. The team is formed around the products ensuring we have expert knowledge technically, commercially, and operationally and understand our customers well. The Tribe is responsible for operating the live services, actively maintaining the platforms and delivering new changes. We are recruiting a Programme Delivery Manager to lead the ISP Tribe and deliver exceptional services to our esteemed customers.

This Programme Delivery Manager role has two critical focuses:

Leading the Tribe - responsible for creating the right environment and culture for the tribe/team to deliver more value sooner. You'll focus on continually improving how the team works and ensuring a safe, motivated, and engaged team that delivers against its goals and commitments.

Programme Delivery – Embedding good delivery practices into the Tribe. Where larger change projects are necessary, you may be responsible to programme manage the delivery. You may otherwise be supplemented with PMs or work with Technical Delivery Managers to deliver the more significant changes. In this case, you will provide the necessary support around governance, best practice, and stakeholder management and drive operational risks and issue management. As the Programme Delivery Manager overseeing the ISP Tribe, you will work alongside a Tribe Product Owner (Strategy, Product Objectives, and quarterly Priorities), a Tribe Technical Lead (Technology evolution and solutions) and Product Subject Matter Experts (specialists in how the underlying products operate).

This role can be based in London, Ipswich, or Birmingham. In addition, the role offers an opportunity for hybrid working (3 days in the office and 2 days wherever you like).

• Leading the Tribe
• Programme Delivery
• Transformation
• Deliver organisation and product goals.
• Drive the Tribe's success metrics.
• Relationships management & cross-team working.
• Budget Management

• Leadership: Able to provide effective supportive leadership to the team
• Transformation and continuous improvement
• Agile ways of working and agile transformation:
• Project / Programme Management
• Industry recognised Project Management Qualification
• Scrum Master and/or Product Owner Qualification
• Matrix Leadership: Experience in leading matrix teams, ideally across more than one geographic location
• Worked on data-driven initiatives.
• Delivering brilliant and reliable products to Customers at scale.

• Competitive salary
• 25 days annual leave (plus bank holidays)
• 15% on target bonus
• Company car or cash allowance
• Life Assurance
• Pension scheme
• Private Medical cover
• 50% off BT and EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 30% discount for friends and family on EE mobile pay monthly and SIM only plans

BT is part of BT Group, along with EE, Openreach, and Plusnet. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.