Program Manager - Hybrid London, England
Job description
Function background / context:
The Institutional Credit Management (ICM) team is a critical component of Citi’s First Line of Defense for wholesale lending and counterparty credit risk. ICM partners with businesses Citi-wide to ensure we have best-in-class risk and control capabilities. ICM also plays a key role in Citi’s Transformation efforts by helping to drive a Citi-wide focus on wholesale credit risk management. Through ongoing investment in processes, controls, systems, and governance, ICM continues to further embed consistency and best practices across Citi, driving closer alignment between our business and regulatory goals.
The Lending Transformation Program (LTP) is a key initiative within ICM. The goal is to transform the end-to-end wholesale lending process which will consolidate all remediation efforts for loan product processing and establish a consistent target operating model with a focus on improved processes, controls, and enhanced technology to achieve best-in-class processing capabilities to support our client franchise.
ICM Lending Transformation is looking for a highly skilled and dynamic Program Manager to lead the Wholesale Lending Booking Model and Data Remediation project. Detailed knowledge of wholesale lending is a pre-requisite, as well as having previously managed large-scale data-related projects. Role includes operating model design, planning and execution, resource management and budgeting, plan tracking, issue identification and escalation, preparation of materials for senior leadership, leading governance meetings, and internal and regulatory communication.
Key Responsibilities:
- Develop and deliver a comprehensive front to back strategy, consolidating various deliverables into a single Wholesale Lending Booking Model & Data Remediation program
- Lead remediation of existing data related regulatory MRAs, in partnership with MRA owners and SMEs
- Define, measure and achieve processing risk appetite and critical success factors for the program and integrate into the Lending Transformation Program broader risk appetite framework
- Establish project governance, in line with broader Lending Transformation Program, including chairing meetings and preparing material
- Develop and oversee execution of detailed project plans across numerous stakeholder groups
- Support the broader Lending Transformation Program, including implementing the interim control model and target operating model, working with Global Loan Operations and Transaction Management
- Ensure timely project tracking, status reporting and escalation, in line with Citi’s Project Management Standards
- Develop and maintain RAID logs and general issue management, with appropriate escalation
- Partner with 2nd Line Operational Risk Management and Internal Audit to ensure delivery design and execution to the highest standard
- Oversee program communication including internal stakeholders and regulatory updates / communication
- Establish strong relationships with stakeholders across Citi at all levels, businesses, and locations
- Appropriately assess risks when making business decisions, using sound ethical judgment, while complying with both Citigroup policy and applicable laws, rules, and regulations
Qualifications and Competencies:
- 13+ years’ experience in wholesale lending Loan Operations and/or Transaction Management including project management experience
- Excellent oral and written communications skills; must be articulate and persuasive.
- Prior experience as a technical project manager for large-scale transformation
- Bachelor’s degree required; Master’s degree preferred
- Should demonstrate a commitment to quality and attention to detail
- Ability to drive change and effectively manage projects and stakeholders
- Strong organizational leadership and influencing skills
- Proactive, 'no surprises', approach in communicating issues/requests
- Capable of prioritizing and multi-tasking in a dynamic environment
- Strong business analysis, problem solving and analytical skills
- Keen sense of urgency and eagerness for ownership
- Works well under pressure and in tight deadlines
-
Job Family Group:
Project and Program Management-
Job Family:
Program Management-
Time Type:
Full time-
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
