Program Manager Exeter, England
Job description
IT Services
This new full time post is available immediately until 14/06/2024 on a fixed term contract to lead on the implementation of the University’s Network Refresh Programme.
This role offers the opportunity for remote working – Mainly from home with occassional time on campus.
The university is developing a new ten-year strategy where digital ways of working will be central to delivering our vision and goals. The digital transformation will impact profoundly on our workplace design, the skills we develop, the way our students learn, and the way we work and collaborate, and we want to ensure that this transformation has our staff and students at its heart. We are investing in digital technology and skills development to strengthen our education, research, and partnerships, and to meet the needs of our community.
IT Services are central to all of this, and we are looking for people to join us who want to be part of this major transformation and part of changing the way we work and the way our students learn
Why our staff love working here
We offer some fantastic benefits including:
- 41 days leave per year
- options for flexible working
- numerous discounts at leading retailers
- onsite gyms on all of our campus’ and a cycle to work scheme
- sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy
- stunning campus environments in Exeter and Cornwall, in the beautiful South West of England
Summary of the role/position
Are you an experienced Digital and IT Programme Manager with Network Refresh Programmes? We are looking for a Programme Manager to lead on Digital and IT Programme teams to ensure the successful delivery of Programmes of change. The Programmes will be defined by the IT & Digital strategies and you will need to be able to maximise the opportunities to realise the intended benefits. The right individual will be able to identify and manage the complex matrix of inter-project dependencies.
The role:
- Deliver Digital and IT services to the University that boost transformation and unlock modern ways of working.
- Support senior leaders in Colleges and Services to see lasting benefits from the Digital and IT tools and capabilities that Exeter IT delivers.
- Accountable for the delivery of new IT services within large and small programmes, ensuring appropriate level of quality, on time and within budget, and responsible for managing the programme budget on behalf of the Senior Responsible Owner.
- Act as an internal partner to commissioning stakeholders in Exeter IT and the business and support the development of commercially robust business cases through to the point of delivery.
- Working with IT Business Partners, engage in strategic and operational relationship management with key stakeholders developing trust and credibility in the delivery of IT programmes of change.
- Responsible for the overall analytical approach to the Programmes, source and analyse data in line with strategic objectives, undertaking data analysis and options appraisal, drawing conclusion and actionable recommendations to senior leadership groups.
- Support the transition of the new Digital and IT services ensuring appropriate change management interventions are in place including communications and training.
- Responsible for managing resources in a matrix environment, setting measurable goals and performance targets for programme and project teams, delivering results and report against these to demonstrate progress, and ensure effective productivity of staff and quality delivery of outputs.
About you:
You will also need to have:
- Experience of managing large Digital and IT programmes.
- Experience of managing a programme to deliver and embed the use of digital services tools at scale in a Higher Education (HE) environment
- Recent experience of delivering a programme of changes and services in a HE environment, demonstrating business acumen, balancing financial, quality, people and customer expectations
- Experience of the full project life cycle and including product selection, resilience and recovery of services
- Proven leadership experience and managing teams in a matrix environment, setting performance standards and targets, creating communities, and motivating others
- Successful management of budgets and human resources in response to changing or conflicting demands
- Experience of managing organisational change within a team
- Experience of developing influential relationships with external partners and suppliers
- Proven experience of managing relationships within teams, evidencing ability to break down barriers and building beneficial working relationships
- Demonstrate experience of anticipating problems and making projections that impact the strategic direction of the service
- Proven experience of undertaking complex analysis, using different methodologies, and providing reports and management information with supporting commentary
- Experience in the identification and proactive mitigation of risks
Please ensure you read the Job Description and Person Specification for full details of this role.
The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2023 and the 2022 Academic Ranking of World Universities released by Shanghai Rankings).
Our research income in recent years means we’re the fastest growing UK Research University with some of the world’s most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today. More than 99% of our research is of international quality and our world-leading research impact is growing faster than any other Russell Group university (2021 Research Excellence Framework).
We are using the power of our education and research to create a sustainable, healthy and socially just future. Our shared purpose and vision continually moves us forward to make a difference to our people, our communities, our partners and the world around us. Read about our world leading research on Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO City of Literature
Our Equality, Diversity and Inclusion Commitment
Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.
IT SERVICES
Exeter IT is a key enabler for this vision and is key to delivering the University’s Values and its world class reputation. The IT & Digital strategy will support the growing ambitions for education, research and professional services; exploiting the opportunities from changing technology will enable the University to thrive in an increasingly digital environment.
What makes Exeter IT different is its defining characteristics: strong leadership, active collaboration, forward thinking, and delivering at pace. We expect our staff to be comfortable with responsibility and be innovative and creative in the delivery of IT and digital services. Being able to adapt to the momentum of change and having the freedom of action will enable staff to deliver IT solutions that will have a positive impact on our students, academics, and professional services staff.
SOLUTIONS DELIVERY
The changing digital technology landscape and increase in SaaS and other emerging technologies requires a wide range of new skills in the IT service. Solutions Delivery covers a broad range of functions and capabilities to deliver a service that is completely customer focused, service centric and design led. Solutions Delivery is key to delivering the capabilities for transitioning new and changed IT services into the supported environment, whilst ensuring they meet the expectations of the University. The use of IT industry standard methods and frameworks will be utilised to ensure the effective management of change projects and initiatives to enable the intended benefits to be realised. Solutions Delivery also capitalises on the opportunities for IT-led innovation to support education, research and professional services.
Further information
Please contact Contact Dave Witts, email [email protected]
About University of Exeter
CEO: Professor Lisa Roberts
Revenue: $100 to $500 million (USD)
Size: 1001 to 5000 Employees
Type: College / University
Website: www.exeter.ac.uk
Year Founded: 1956
