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At Amazon, we work hard to ensure that every Amazon product or service our customers purchase is made or handled in a way that ensures respect for the rights of people throughout our supply chain and operations. Our Sustainability/Social Responsibility team partners with internal businesses, suppliers, and service providers on a continuous improvement model, researching and identifying risks in places where we source and operate, and designing solutions to help understand and mitigate those risks and move quickly when violations occur for the benefit of workers globally.

We are looking for a Sr. Program Manager to manage social responsibility escalations. The Risk Manager will be responsible for taking action when Amazon receives credible information/allegations about Social Responsibility practices in the supply chains of products sold in our store. The risk manager will be responsible for assessing the allegations, investigating claims, scoping that impact, and coordinating crisis management of cases managing all stakeholders involved. This role will identify gaps, streamline workflows and improve processes. The risk manager will work cross functionally with the SR Escalations manager, RP, SR’s legal, team, and Compliance-Operations to manage the process end to end.



Key job responsibilities

• Create and implement workflows and mechanisms for ingesting cases from new intake channels for social responsibility escalations
• Scope emerging Social Responsibility issues and escalations, make recommendations, and take enforcement action as appropriate
• Manage incoming cases systematically, and report out on status/resolution as needed
• Create solutions for complex escalations and proactively implement processes to resolve negative service trends
• Succinctly convey complex problems in easy to digest terms for all stakeholders
• Drive supplier remediation on issues and provide sustainable solution implementation for risks identified
• Manage focused investigations for key violations or allegations, and in partnership with third party firms where deems fit
• Proactively work with cross functional internal teams (e.g., Policy, Product, Ops) to enhance and evolve SR program to drive measurable improvements on process efficiency and effectiveness
• Facilitate the development of corrective action plans with business units and suppliers and confirm resolution of non-compliance in a timely manner, where necessary
• Support the development and enhancement of SR program execution and effectiveness
• Provide feedback on scalable solutions to support supplier’s self-learning, self-monitoring, self-improvement, where feasible
• Acts as a change agent by influencing targeted supplier management behavior to improve working conditions

About the team
Read more from our team's work in our supply chain here:
https://sustainability.aboutamazon.com/people/supply-chain?workerCount=true&engagementProgram=true&productCategory=true

• Delivering results amidst resource constraints and ambiguity
• Developing and improving policies and processes.
• Leveraging technology
• Delighting customers
• Leading through influence
• Communicating successfully across cultures, in writing and in person

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).