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POSITION PURPOSE

Reporting to the Supervisor, Data Services, is responsible for developing and analysing statistical data, data reports and program evaluation; analyzing and compiling demographic, economic and statistical data; recording, monitoring, evaluating and reporting on programs to ensure effective program planning; reporting Regional and provincial performance data relative to the Branch/Division; developing Branch-wide data solutions; designing and developing complex spreadsheet and database applications; providing qualitative and quantitative analysis for program planning and evaluation to ensure that programs effectively meet Provincial/Branch/Division outcomes; working within a team environment with internal and external stakeholders.

MAJOR RESPONSIBILITIES

• Designs and revises database and spreadsheet applications, for the purpose of collecting, manipulating and analyzing statistical data, such as demographic statistics, service data and financial data.
• Develops and maintains data reports and planning tools using analytical software.
• Generates specialized ongoing reports that support programs to meet Regional and provincial reporting requirements.
• Supports outcome-focussed planning and program development by collecting and developing baseline measures from a variety of qualitative and quantitative sources.
• Compiles and analyses service, demographic, and economic data from a variety of sources to identify trends that will impact on program planning and support reporting needs.
• Selects and advises on appropriate methods and procedures for collecting and analyzing community and social services data.
• Works closely with clients on various program evaluation, analysis and data support, for example working with YRT/VIVA on Transit Fare Subsidy, CHPI, or OW Service Plan.
• Develops evaluation plans, in consultation with project/program teams, to evaluate new and existing Branch programs at each evaluation phase of a program’s lifespan (i.e., establishing need, design and planning, implementation, assessing results for performance improvement) that are consistent with strategic and business plans, performance standards and Branch priorities, as assigned.
• Ensures that services provided meet Regional customer service standards.
• Participates on committees, work groups, task forces and special projects, as assigned.
• Manages information in accordance with legislation and corporate standards.
• Represent the Branch/Division on information technology projects as needed.
• May occasionally be required to respond to emergency situations outside of normal business hours, as related to the Departmental Emergency Plan.

• Successful completion of a University degree in Social Services or Business or related field or approved equivalent combination of education and experience.
• Minimum three (3) years experience in statistical data analysis, including database management and report writing.
• Experience in planning, developing, and implementing comprehensive evaluations, using both qualitative and quantitative research, including knowledge of theories, principles, and methodologies of how program evaluation supports program planning.
• Knowledge and demonstrated ability in corporate core competencies including communication, innovation, teamwork and collaboration, and personal ownership.
• Knowledge of municipal government practices.
• Knowledge of applicable Social Services programs and services.
• Analytical skills to interpret and reconcile complex statistical reports.
• Ability to travel to off site locations in a timely and efficient manner, as required.
• Ability to work outside of normal working hours, on occasion, as required.