Product Researcher Remote
Bazaarvoice
Full Time
Remote
10.56 - 12.04 GBP Today
Job description
About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, and the UK!
Job Description:
As our Product Researcher, you will support and manage research efforts within a small, but growing product team that will report to the Global Product Research Manager.
The right candidate will be a user advocate who is passionate about bringing the user’s perspective to the forefront of our product development process through sound research and solid knowledge of user-centered design practices. This role will require practical execution of research in both primary and support roles, and success will be measured by advocating for users and ensuring that user needs are at the forefront of discussions and decisions made for our products and services.
You will be responsible for a broad range of research needs, from longitudinal and market research to experimentation, from formative to evaluative, and may involve both quantitative (key skill) and qualitative research. We are looking for a candidate with strong skills in quantitative and mixed methods, product-focused studies, usability evaluation, contextual inquiry, surveys, interviews, and card sorts, as well as working and negotiating with outside vendors when necessary.
The right candidate will be an excellent communicator, both a tactical and strategic thinker, informed about UI design and the user-centered design process, experienced with social platforms, comfortable in a fast-moving organization, passionate about collaboration, and focused on bringing the best digital and service experiences to our clients and consumers, globally.
Responsibilities:
Qualifications:
* Degree in human-computer interaction, anthropology, sociology, communication, market research, information science, or a related field. * Passionate about and experienced with executing hands-on, primary research. * 3+ years of experience in applied product research highly desired. * Experience with survey research (questionnaire design, sampling, analysis). * Experience conducting cross-cultural research. * Experience with user research related to accessibility preferred. * Ability to ask, as well as answer, meaningful and impactful questions. * Able to lead the set-up and management of project logistics. * Information Architecture background is a plus..
Responsibilities
- Support and manage research efforts for a product team.
- Collaborate with product and development teams to identify research topics.
- Develop studies that address both user behavior and attitudes.
- Strong working with data to form hypothesis and experienced in quantitative methods e.g. surveys, unmoderated testing sessions
- Conduct research using a wide variety of methods, and interpret analysis through the lens of UX, HCI, and social science.
- Conduct heuristic evaluations of products, services, and processes.
- Work cross-functionally with design, product management, content strategy, engineering, and marketing.
- Partner with engineers, analysts, and other R&D roles to create and share research.
- Communicate results and illustrate suggestions in compelling and creative ways.
Qualifications
- Degree in human-computer interaction, anthropology, sociology, communication, market research, information science, or a related field.
- Passionate about and experienced with executing hands-on, primary research.
- 3+ years of experience in applied product research highly desired.
- Experience with survey research (questionnaire design, sampling, analysis).
- Experience conducting cross-cultural research.
- Experience with user research related to accessibility preferred.
- Ability to ask, as well as answer, meaningful and impactful questions.
- Able to lead the set-up and management of project logistics.
- Information Architecture background is a plus..
#LI-EM1
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
Bazaarvoice
https://www.bazaarvoice.com
Austin, United States
Keith Nealon
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Private
Enterprise Software & Network Solutions
2005
