Product Adoption and Enablement Associate - Hybrid Working Bournemouth, England
Job description
As an ETS Product Adoption & Enablement Associate, you are highly collaborative and a positive influencer, able to build strong partnerships across the organization. You think critically, able to identify and remove impediments, influencing change throughout the organization. You can handle multiple competing priorities in a fast-paced environment. You're able to handle escalations appropriately with a data-driven approach to build trust with partners, customers, and leadership.
You will play a critical role in the implementation of new product capabilities, as an integral part of the team responsible for leading the customer experience, product adoption, value management and listening strategy for ETS. You will directly communicate and liaise with internal JPMC customers in addition to ETS Product and Services teams. You will be a key representative of the ETS organization for JPMC customer groups.
Collectively and in collaboration with other members of the team, you will help shape and evolve a new and growing Product Adoption and Enablement function; an exciting opportunity to build strategic partnerships and work alongside business, technology, UX, product, and marketing teams.
Responsibilities:
- Develop and maintain strong JPMC internal stakeholder relationships.
- Partner across ETS to establish a customer-centric culture and drive best practices.
- Leverage change management practices to drive successful user adoption of product capabilities.
- Facilitate collaboration between product teams and stakeholders to drive targeted enablement and adoption efforts that highlight user needs.
- Lead effective education and communication initiatives that maximize adoption of products.
- Refine and publish insightful content to engage product user communities through multiple channels; newsletter and intranet articles, education materials, direct stakeholder communications.
- Capture and communicate product value, aligned with business priorities and desired outcomes.
- In partnership with UX and Product teams, gather user feedback to drive customer experience improvements within the organization.
- Act as an SME on enablement strategies, customer feedback approaches, and value measurement across ETS.
Qualifications:
- Demonstrated ability to foster relationships across the organization; strong interpersonal and relationship management skills
- Proven track record working with customer or stakeholder groups
- Excellent communication, facilitation, and problem-solving skills
- Ability to partner across a variety of roles and teams to deliver shared outcomes
- Comfortable working through ambiguity, creating forward progress and delivering tangible results through situations that are not fully defined
- Demonstrates a Customer-centric mindset
- Ability to prioritize complex needs in a fast-paced environment
- Familiarity with agile practices
- Organizational Change Management experience is a plus
- Experience with survey management or customer experience tools (i.e. Qualtrics, Survey Monkey) is a plus
- Familiarity with data management and visualization tools (i.e. Tableau, PowerBI) is a plus
The Chief Technology Office oversees enabling components inclusive of the top quality engineering and architecture tools and practices, key program management and processes as well as the technology workforce strategy required to make us a leading technology company for our customers, clients and colleagues around the world.
When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech organizations. In our global technology centers, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
© 2018 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
