process manager Remote
Job description
Performance Improvement Manager - £55,000 - £65,000 + Up to a 20% Bonus & Car Allowances of up to £8,000
Company Description: We are currently partnering with a leading facilities management company in search of a talented Performance Improvement Manager. With a strong presence in the industry and a commitment to excellence, our client has built a reputation for delivering exceptional service and fostering long-term partnerships. Join their team and contribute to their mission of continuous improvement and customer satisfaction.
Position Overview: As a Performance Improvement Manager, you will play a pivotal role in driving operational and financial performance improvements for our client's valued customers. You will develop and execute strategies to optimise processes, enhance service delivery, and maximize efficiency. If you are a motivated and analytical professional with a passion for driving positive change, this is the perfect opportunity for you.
Key Responsibilities:
- Lead performance improvement initiatives from inception to completion, ensuring successful delivery, reporting, and governance.
- Develop and implement a comprehensive continuous improvement framework to monitor and evaluate performance improvement projects and plans.
- Effectively project plan and manage multiple significant projects concurrently, involving various stakeholders and adhering to budget and timeline requirements.
- Identify opportunities to streamline processes, standardize operations, and strengthen controls to drive accountability and efficiency.
- Provide regular and timely reporting to key stakeholders, demonstrating progress and alignment with objectives.
- Establish a framework for routine reporting on performance factors influencing service delivery, focusing on people, processes, and outcomes.
- Coach and transfer knowledge to teams across functions, fostering a culture of continuous improvement and change readiness.
- Collaborate with colleagues to identify and implement performance improvement activities using methodologies such as Lean Six Sigma and innovative thinking.
- Engage stakeholders throughout the change process, ensuring their support and involvement in driving successful outcomes.
- Lead and facilitate change across the account, equipping colleagues with the necessary tools and competencies to implement and embed new processes.
- Support and coach colleagues in implementing improvement plans and corrective actions based on identified opportunities.
Requirements:
- Solid understanding of business change methodologies, such as Lean Six Sigma, with accreditation of Green Belt (or equivalent) highly desirable.
- Demonstrated experience in change management, project management, and performance improvement, preferably within the facilities management industry.
- Excellent presentation skills, with the ability to analyse and communicate complex information effectively to diverse audiences.
- Strong influencing and communication abilities, comfortable engaging and gaining buy-in from senior stakeholders both internally and externally.
- Thrives in a fast-paced and evolving business environment, displaying resilience and adaptability in times of high pressure.
- Empathetic and trustworthy, with the ability to handle sensitive information during periods of change and business improvement.
- Exceptional planning, organizing, and prioritization skills, maintaining a strong results-oriented focus.
- Proficient in extracting, collating, and presenting performance data, with strong PC literacy.
- Previous experience with Computer-Aided Facilities Management (CAFM) systems would be advantageous.
Behaviours:
The successful candidate will embody the following behaviours:
- Progressive: Actively communicates targets, encourages innovation, and welcomes challenges for continuous improvement.
- Tenacious: Demonstrates focus on goals, empowers others, and takes accountability for driving performance.
- Collaborative: Invests in the company culture, upholds its values, and thrives in a collaborative team environment.
- People-centric: Supports and encourages the growth of colleagues, recognizes their contributions, and provides ongoing support.
- Trustworthy: Acts with integrity, fulfils commitments, and maintains open and transparent communication.
- Location: This position is home-based with regular travel requirements. A valid driving license is necessary.
Package:
- £55,000 - £65,000 per annum
- Up to £8k Car Allowance
- Up to 20% Bonus
- Pension, Healthcare etc
- Store Discount Cards
If you are a proactive and results-driven professional seeking an opportunity to make a significant impact within a reputable facilities management company, we would love to hear from you. Apply now and join our client's dedicated team in their pursuit of operational excellence and customer satisfaction.
Job Type: Full-time
Salary: £55,000.00-£65,000.00 per year
Benefits:
- Company car
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Transport links
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Work Location: Remote
