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Private Healthcare Insurance Coordinator – Mercer Marsh Benefits (MMB) – Bristol – Hybrid working

Are you passionate about your clients and have experience working within Administration?

Are you interested in working for a world-class organisation, working with a variety of clients?

We are recruiting a Private Healthcare Insurance Coordinator to join our Bristol Team. This part of the business is responsible for advising Private Healthcare clients on all aspects of their policy.

What can you expect?

• You will work in a busy and friendly office environment on a hybrid basis
• As a Private Healthcare Insurance Coordinator, you will be responsible for the day to day management of a portfolio containing a significant number of clients
• You will be the main point of contact in relation to Mercer services, maintaining a relationship with clients and coordinating services from specialists within the business

About: MMB

• Mercer Marsh Benefits ™ (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits.
• MMB is a global leader in the health and benefits marketplace. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

What is in it for you?

• Good work life balance with a competitive salary
• Comprehensive benefits programs including: excellent pension contributions, private health insurance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs
• 25 days’ holiday with the option to buy or sell up to 5 days per year

We will count on you to:

• Deliver consulting support to consulting teams and clients in a timely manner in line with MMB’s target operating model
• To provide technical support to clients and colleagues
• Communicate with clients, colleagues, and providers, dealing with client queries (verbal and written), with support as appropriate in line with service level agreements to ensure timely client delivery
• Take ownership of delivery of tasks and proactively manage own workload
• Manage client relationships to support retention & growth
• Ensure quality of own work through right first time approach
• Champion continuous improvement within your team/location
• Develop and maintain appropriate technical and market knowledge
• Adhere to MMB processes
• Partner with internal/ external stakeholders to achieve best service for client

What you need to have:

• Excellent written and oral communication skills
• Excellent IT experience in order to work with the necessary IT systems in place
• Ability to work on own and as part of a team
• Excellent planning and organisation skills and ability to work to deadlines
• Accuracy and attention to detail are essential
• Proven ability to prioritise own workloads

What makes you stand out:

• Experience in a similar role, with knowledge/exposure to Private Healthcare Insurance

About us:

Mercer provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we’re redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.

Mercer’s more than 25,000 employees are based in 44 countries, and the firm operates in over 130 countries.

Mercer is a business of Marsh & McLennan Companies (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses, including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.

Marsh & McLennan Companies and its affiliates aim to attract and retain the best people regardless of their gender expression or identity, marital and civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs.