Job description

This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation. We are seeking for a self-motivated individual who is able to plan and organise their workload to deliver the highest level of administrative service to patients and consultants within the Private Healthcare service at the Trust. The post holder will act as the first point of contact for patients and will have excellent communication and organisational skills with the ability to liaise effectively within clinical and non-clinical teams across the Trust to ensure that the patient journey is seamless. You will be supporting the administration for a group of consultants’ private practice which will include referral management, patient liaison, booking clinics and arranging for rooms in the outpatient department, finishing and sending letters, and other tasks. You will act as a positive ambassador for the service, promoting the private service to patients and other end users. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery Royal National ENT and Eastman Dental Hospitals University College Hospital Grafton Way Building Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England You will need to be able to communicate complex or sensitive information clearly, effectively and appropriately with private consultants, patients and their families and provide support for trouble shooting non-routine matters or resolving initial complaints. To be successful in this role, you will need to demonstrate you have significant experience in providing excellent customer service to patients within a professional, can-do attitude.