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Location: Coventry / On-Site + Blended
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: 37.5 hours per week | Monday – Friday

At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

What you’ll do

You will be expected to provide a professional level engineering service on both assure (Faults) and provide (MACD’s) activities for our customer on behalf of Vodafone.

You will work alongside our project/principal engineers for project delivery in order to achieve the delivery of each assigned project stream as expected by both client and the company.

• Assure/ Incident Management of Cisco Managed LAN and WLAN
• Management of day-to-day project and provide activities.
• Achieve agreed performance levels in line with business targets, customer requirements and functional SLA’s
• Escalate issues and potential delays through Line Management channels in accordance with standard procedures to ensure that SLA’s are not breached.
• Maintenance of site documentation
• Liaise with Project Engineers, Project Managers, Service Desk and High Care Delivery colleagues on a day to day basis.
• Attend and repair customer faults within agreed timescales

Who you are

• Good knowledge of Cisco LAN and Wireless LAN technologies, including switching and IP addressing best practice.
• Understanding Cisco Voice Technologies
• Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment.
• Good interpersonal skills with effective communication.
• Experience in configuring networks in a managed data-networking environment

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.