Premium Customer Support Specialist (EMEA)
Job description
Who we are and what we do Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities. Why should you be part of Deel's success story? A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance. About the Role We're looking for a customer support superstar to join our team and serve business owners, C-level executives, and B2B admins. This role requires multitasking skills, account management skills and the ability to work under pressure while maintaining professionalism and empathy in their interactions with our partners and customers. Key Responsibilities: Take real ownership of customer issues from end-to-end and go above and beyond to resolve them. Actively contribute to a culture where the fair treatment of customers is a priority. Continuously learn the Deel platform and keep up to date with product features and changes. Use a consultative and empathetic approach in delivering customer support resulting in a positive customer experience. Efficiently work through tickets via phone calls, chat, and email. Demonstrate strong ownership in issue resolution by providing the best efforts to investigate, share knowledge, and communicate clearly with all customers. Experience & Required Skills: Minimum of 2 years of customer support experience, including 1 year of phone support. Highly fluent in verbal and written English. Strong problem-solving attitude and ability to use multiple resources to efficiently and effectively resolve complex cases. Ability to work across multiple platforms, providing customer support in phone calls, chat, and email. Comfortable working under tight deadlines and pressure from users. Demonstrated high ability in providing customer satisfaction through empathy and problem-solving. Previous experience with remote work and ability to work independently and self-motivated. Experience working within a global SaaS company is highly regarded. Zendesk experience is preferred. Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. At Deel, you’ll enjoy: Computer equipment applicable to your role Stock grant opportunities Additional perks and benefits based upon your employment status and country The ability to choose where you work whether it be your home, the beach, or a WeWork At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.
