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Division Summary

The Operations department is responsible for ensuring the complete end-to-end processing of the Bank's transactions and services. They are responsible for ensuring that the appropriate control framework exists to ensure the accuracy of this processing as well as the recording of this in the Bank's books and records. Operations are also responsible for the accurate and timely reporting of the Bank's transactions to multiple regulatory stakeholders globally.

The Operations department performs the following functions:

• Trade Support
• Financial Commodity Operations
• Physical Commodity Operations
• LME Trade Clearing Services
• Clearing and Vaulting Services
• Structured and Banking Products support
• Facilitation of trade finance and documentary credit products
• Confirmations
• Payments Sanctions Screening
• Collateral Management
• Clearing Operations
• Operations Control
  o Balance sheet substantiation
  o Nostro production and reconciliations
  o Risk and control oversight and monitoring
• FIC Settlements
• Regulatory Operations
• Cash, Interest Claims and Nostro management
• Brokerage Services
• FX, money market, NDF and OTC derivative settlementsOTC derivatives and securities confirmations

Job Purpose

To perform the functions within the Physical Precious Operations team within Commodity Operations. The Physical Precious Operations team is a centralised processing function for all aspects of physical precious metal operations.

Physical Precious Operations, along with the Physical Energy and Base Operations team make up the Physical Commodity Operations function.

The Physical Precious Operations team's responsibilities include:

• Intraday credit management functions including physical release, deliver of mettle/cash versus available margin/credit limits
• Allocations
• Consignment monitoring
• Reconciliations (external and intra system)
• Allocated inventory financing/pledge management
• Physical shippingStatic data maintenance

The role holder is expected to perform functions in a timely and accurate manner and adhere to all components of the Operations Risk and Control Framework.

Key Responsibilities

• Understands the products and services offered by the bank, whilst understanding the wider business and how the role contributes to the organisation.
• Settlement of physical precious metal transactions, catering for Precious metal Currencies.
• Independently supports and handholds structured transactions, inclusive of allocated financing, earmarked financing and pledge business
• Completion of Daily back office Reconciliation duties covering allocated depository and intra-system reconciliations. Able to identify and resolve any discrepancies using tools such as Intellimatch.
• Settlement of cash and metal for margined clients and intra-day tracking of available margin.
• Tracking and identifying any depository limit breaches.
• Shipping and settlement of global precious metals.
• Efficient reconciliation and prompt payment of invoicing, adhering to the bank's payment controls
• Ability to interpret clients requests accurately and concisely and ensures appropriate action is taken, providing the highest level of service of both Internal and External Stakeholders/Clients.
• Efficiently resolving Trade queries/Client queries and dealing with mistakes proactively
• Ensuring departmental procedures are constantly updated and Controls adhered to Proactively completing checklist tasks to ensure the smooth running of the day-to-day processes.
• Engages with others to resolve problems or implement enhancements.
• Considers problems from all perspectives and can expand on the thinking or solutions proposed by others.
• Ensure that Risk items are escalated appropriately to ensure that the business operates in a controlled manner. Demonstrating accountability when helping to support decisions.
• Able to support system testing and implementation, providing ad-hoc project participation for enhancements to systems/ processes.
• Helps to identifies solutions to problems, assisting in driving change and encouraging.
• Is aware of and regularly reviews the control framework to ensure that changes to the business operating model and the products traded are appropriately risk-managed.
• Continuous improvement mindset, where day to day activities are challenged regularly, ensuring they are managed in the most productive way
• Completes tasks with minimal prompting, acting on opportunities without prompting, minimises potential problems by applying initiative
• Take responsibility and proactively manage personal development and training

Preferred Qualifications and Experience

Preferred qualifications:

• Degree qualified or equivalent

Experience required to successfully performing the role:

• Ideally but not essential, experience of working in a regulated environment, ideally Financial Services

Knowledge, technical skills and expertise:

• Understanding of risk and control
• Banking knowledge
• Knowledge of emerging markets
• IT skills

Personal attributes:

• Global mindset
• Resilient
• Client service mindset
• Strong interpersonal skills
• Pays attention to detail
• Results oriented
• High level of integrity

The role would suit someone who:

• Able to navigate complexity
• Can work in ambiguity