practice manager Nottingham, England
Job description
Job Description: Administrative Assistant with Reception duties Location: Cotgrave Role in Practice: Support patients by attending to the Surgery reception and answering telephone calls, providing a confidential and appropriate response to patients. Maintain accurate records, file medical notes, input date and scanning into the computer system. Responsible for: No Supervisory responsibility for staff Responsible to: Team Leader Accountable to: Management team and Partners Summary: The post-holder will be responsible for providing effective and efficient administrative support to the Partners and other Professional staff. Responsibilities: Administration To have a thorough knowledge of all practice procedures To work in accordance with written protocols Accurately pulling/filing notes for surgeries and updating as necessary Filing post including test results in medical records Fax, photocopy and scan as requested Dealing with incoming and outgoing post Handling cash and card payments from patients correctly and accurately Reception Receiving patients effectively Professionally consulting with members of practice team Be able to cover all reception positions as necessary Appointments Process appropriate appointment requests from patients by telephone and in person Deal with patients, external agencies and visitors requests Computer Registration of new patients computer data entry and medical records Process patients change of address computer data and medical records, having knowledge of the practice area Process repeat prescription requests in accordance with practice guidelines Telephone Have a working knowledge of the telephone system Take calls from patients in a polite, courteous, confidential and efficient manner Receive and pass on messages clearly and accurately Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Other Tasks Ability to work within a team Ability to communicate with people at all levels Be familiar with and adhere to Practice policies and procedures ensuring that patient confidentiality is maintained at all times Possess the ability to self-motivate, organise and prioritise own workload To undertake other responsibilities, within the scope of the grade, agreed through consultation to maintain a high standard and efficient secretarial service You are requested to be flexible and the Partners reserve the right to alter such fixed hours as may be considered necessary to ensure the Practice runs smoothly.
