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Job description

Job Title: Supervisor
Hours: 37.5 Hours
Location: Southampton
Reporting to: Store Manager

The Role:
All the teams in Ryman, in our stores, Post Offices and in our Retail Support Centre, demonstrate how passionate about retail we are, by putting our customers first and sharing the vision to keep our customers at the heart of everything we do. We deliver results with energy, enthusiasm and passion. We are all resilient, innovative and adaptable team players.

What you will get from us:

• Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
• A great Team to work with where you can progress and make a difference at all levels
• Competitive Salary
• Holiday Allowance
• Ongoing incentives to reward performance
• Access to mental health first aiders
• Company Pension scheme
• Apprenticeship scheme to continue your development
• Generous discount at TPRG and on our amazing benefits hub

What will you do?

• Act as an ambassador for Ryman Post Offices and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers.
• Contribute towards making Ryman the number one Franchised Post Office Operator by providing a consistent high level of customer service
• Confidently and professionally handle customer complaints and difficulties to retain customer loyalty
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
• Assist with the training of colleagues, utilising available tools to maximise the performance of the team
• Operate the stock unit in an efficient manner, processing all transactions with a high regard to customer care and loss prevention procedures
• Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
• Promote high POS standards; ensuring that Post Office housekeeping standards are high and continually achieved
• Acquire and promote a high level of product knowledge and continue to develop that knowledge both for yourself and your team
• Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
• In the absence of the Post Office/Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Post Office operates in line with company policies and procedures. Motivate all colleagues to drive sales and to achieve required KPIs. Liaise with the Post Office General Manager (Ryman) or Area Sales Product Manager (Post Office) should any issues need to be reported. Assist with the processing of weekly timesheets.

Who we are:
Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today. Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre.

Ryman is committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. From our product production in our supply chain to our extensive workforce, we aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work.

Job Types: Full-time, Permanent

Salary: £10.82 per hour

Benefits:

• Company events
• Company pension
• Employee discount
• Referral programme
• Store discount
• Wellness programme

Application question(s):

• What previous Supervisor or Keyholder experience do you have within the Retail or Hospitality sector?
• What days/hours are you available to work between Monday-Sunday?

Work Location: In person