portfolio administrator Solihull, England
Job description
At Secure Trust Bank our customers are at the heart of everything we do and we are committed to providing a simple, fully online journey to our car finance customers
We are now looking for committed and enthusiastic Administrators to join our team and process new car finance applications received via our network third party motor dealers.
The role
This is a fast turnaround, high volume processing role with the opportunity to interact with multiple external partners and internal support functions. You will join a lively team within our growing Operations function and work towards stretching targets to ensure that our customers receive a high quality swift service.
The processing of loan agreement documentation includes checking customer information such as identity and affordability, reviewing vehicle details, loan amounts and ensuring all conditions of the loan acceptance have been met prior to loan activation.
This role is mainly administrative (approximately 75%) with an element of telephony where interaction with internal account managers, external motor dealers and motor finance brokers may be required.
We have both full and part time opportunities with flexible shift patterns to suit including evening and weekend cover.
What you will bring
You will ideally have experience gained within customer service environment with strong attention to detail. This is a fast paced role and involves working within strict service level agreements therefore the ability to work quickly and accurately is key.
The benefits
- Annual bonus scheme
- Life assurance
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wellbeing hour to spend doing whatever makes you happy
- A wide range of flexible benefits from Cycle2Work to healthcare checks
- Free fruit and hot drinks throughout the day
- Paid volunteering days and matched charity fundraising
- Free parking
Everyone is different. Everyone is valued
We’re building one of the best banks in Britain. It’s what we’ve been doing since 1952 and in that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people. And all our people are different.
Every one of our employees brings unique talent, ability and perspective to their role.
That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and celebrate diversity, work with leading industry bodies and support initiatives that reinforce our philosophy of giving you the freedom to be who you are.
We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.
