Porsche Personal Case Manager Reading, England
Job description
About The Role
The Porsche Customer Interaction Centre is powered by the RAC and embedded at the Head Quarters of Porsche Cars Great Britain in Reading.
Porsche are famous for creating incredible sports cars, but our success is built upon the strong relationships we create with our customers. We believe that a Porsche customer should enjoy customer care that is worthy of the Porsche crest. Our talented team of Porsche Personal Case Managers are on hand to support each customer with highly individualised customer care. As well as answering simple or complex customer questions, each advisor is fully empowered to provide bespoke solutions, which ensure that every customer remains loyal to the brand.
Full time, permanent contract, great working hours on a rotation of 8am to 5pm Monday to Friday, 9am -1pm Saturday (1 weekend in 5*) Flexible hybrid working hours offered after the brief probation
Generous paid holiday allowance, plus public holidays
No call scripts, no call length targets, just one goal: exceeding customer expectations
We believe that our talented, passionate employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and regular access to experience our amazing products
with an Annual Bonus based on company performance.
Person Specification
Proven customer support experience
Strong phone contact handling skills and active listening
Able to Work effectively in a Team and a fast-paced environment
Proficient with MS Office and familiar with CRM systems and practices
High level of verbal and written Communication
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Highly motivated and resilient
Role Purpose
Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions
To receive calls and correspondence, which may be requests for information, complaints and assistance at the roadside or anything associated with Porsche products
To build up and continuously update individual specialist knowledge in relation to the Porsche products, PCGB strategy and relevant regulatory compliance e.g. FCA
To build relationships with Porsche Centres and involving them in all matters relating to their customer.
To ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experienced
Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions
Why Should You Apply?
Opportunity to work within a highly respected luxury brand
Competitive starting salary, with great career opportunities
Sociable working hours
Small, fun, friendly highly motivated team
