Policy Advisor - Telecoms Consumer Policy London, England
Job description
Details
Reference number
Salary
Job grade
Senior Executive Officer
Contract type
Loan
Secondment
Length of employment
Business area
Type of role
Working pattern
Number of jobs available
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
Whilst DCMS is advertising this vacancy, the successful candidate(s) may ultimately be appointed to the newly created Department for Science, Innovation and Technology (DSIT)
The Telecoms Consumer Team, within Wireless Infrastructure, Spectrum and Consumer (WISC) Deputy Directorate, works to support households across the UK to access broadband and mobile services. The Consumer Team leads on a range of policies including affordability, customer protection and take-up of gigabit broadband and 5G services.
We work closely with an array of stakeholders - including industry, consumer groups, charities as well as other government departments - to develop policies to empower users of telecoms services, address the digital divide and deliver the economic and social benefits from the investment the Government and telecoms sector are making in the nation’s digital infrastructure.
Job description
The successful candidate will need to be able to work independently, think creatively and have good written and verbal communications skills. The role will also require someone who is organised, able to prioritise tasks and work to deadlines.
For more information please see the Candidate Pack.
Person specification
The ideal candidate would have the following key skills and experience:
Essential requirements:
- Communication skills: The post holder must have excellent verbal and written communication skills and an ability to adjust messaging to a wide range of audiences.
- Problem solving: The post holder must be willing to think creatively about how to approach problems, and be comfortable with working with uncertainty.
- Organisational skills: The post holder must also be able to prioritise multiple competing priorities.
Desirable Skills:
- The role will require collaboration with a wide range of actors. Therefore, experience in stakeholder
- Experience in policy making is desirable.
- Project management skills are desirable including monitoring the progress of other teams and managing risks.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Delivering at Pace
- Working Together
We only ask for evidence of these behaviours on your application form:
- Communicating and Influencing
Benefits
DCMS values its staff and offers a wide range of benefits to everyone who works here. We’re committed to developing talent, and supporting colleagues to have great careers in our department. To support with that, some of the benefits we offer include:
- Flexible working arrangements and hybrid working - DCMS staff work on a flexible basis with time spent in offices, and time spent working from home.
- 26.5 days annual leave on entry, increasing to 31.5 days after 5 years’ service.
- A Civil Service pension with an average employer contribution of 27%
- 3 days of paid volunteering leave.
- Up to 9 months maternity leave on full pay + generous paternity and adoption leave.
- Staff reward and recognition bonuses that operate throughout the year.
- Occupational sick pay.
- Active and engaged staff networks to join including the LGBT+, Ethnic Diversity, Mental Health and Wellbeing and Gender Equality Networks.
- Exceptional learning and development opportunities that you can explore alongside your day to day work.
- Season ticket loan, cycle to work scheme and much more!
Terms and conditions at SCS grades will vary. Those applying for SCS roles should refer to the candidate information pack for more information on terms and conditions.
Things you need to know
Selection process details
To apply for this post, please send us the following documents no later than 08 March 2023 at 23:55 via the CS Jobs portal:
A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.
A Statement of Suitability (max 750 words) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role in reference to the essential requirements highlighted. You may also choose to reference the desirable skills listed.
A behaviour statement of 250 words on Communicating and Influencing.
For the shortlist, we will assess your experience and select applicants demonstrating the best fit for the role by considering the evidence provided in your application.
In the event of a large number of applicants, applications will only be sifted on the statement of suitability.
Should you encounter any issues with your online application please get in touch with: [email protected]
For indicative sift and interview dates please refer to the attached Candidate Information Pack.
DCMS has a London and a National pay scale. For more information on this, including the circumstances in which each pay scale will apply, please see the ‘Information for Applicants’ document.
Interviews
In most cases interviews will take place remotely via Google Meet video call. However please refer to the Candidate Information Pack to confirm the interview approach.
Location
This role can be based in London, Manchester, Darlington or Belfast.The hub locations are displayed on the job advert. Not all hub locations have confirmed office space yet - successful applicants will be expected to work remotely until this becomes available.
Reasonable Adjustment
We are committed to supporting candidates so they can perform at their best throughout the recruitment process. This includes making reasonable adjustments to our process.
In order to request an adjustment, please:
Complete the ‘Assistance required’ section on the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or a verbal test rather than a written one.
Alternatively, contact the Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Accessibility
If you are experiencing accessibility difficulties with any of the attachments, please contact us. Contact details can be found in the 'contact point for applicants' section of the job advert.
If you choose to join on a loan basis, prior agreement to be released on loan must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.
Further Information
A reserve list may be held for a period of 6 months from which further appointments can be made.
Any move to DCMS from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Access NI on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
For further information on the Access NI confidential checking service telephone: the Access NI Helpline on 0300 200 7888 and ask to speak to the operations manager in confidence, or email [email protected]
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
Further information
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact ([email protected]) in the first instance.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at: https://civilservicecommission.independent.gov.uk/recruitment/civilservicerecruitmentcomplaints/
