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Polestar Driver / Handover specialist

Lookers Glasgow Volvo

Contract Type: Permanent, Job ref. req14774

Salary: £22,000 + market leading employee benefits

42 hours per week Monday to Friday 8am - 6pm (overtime at x1.5 rate)

As a Vehicle Handover Specialist you will be key to achieving our objective of exceeding the customers’ expectations and ensuring all of our customers have a smooth and rememberable experience after the point of sale.

We are super excited to be looking for 2x Handover Specialists for our Glasgow Volvo dealership ahead of the increased number of Polestar deliveries in 2023.

If you’re passionate about customer service, enjoy working within a driven environment surrounded by a supportive team then we would love to hear from you!

As a Polestar Handover Specialist some of your responsibilities are as follows but not limited to:

• Communicating with the customer between the sale agreement and delivery of the car

• Scheduling handover of vehicles to customers

• Providing the customer with a full introduction to the vehicle features and the Aftersales services we have available

• Close co-operation with the sales team, hosts, workshop and the admin department

• Confidently ensuring an exceptional customer experience

Key attributes and skills:

• Highly organised and enjoys working in a fast-paced environment

• Has own initiative and self-motivated

• Outgoing, confident and enjoys interacting with customers and colleagues

• Strong team player

• Highly proficient in Microsoft Office; including Word and Excel

• Has a full and valid UK driving Licence

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Why us...?

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;

• Enhanced holidays that increase with service
• Eligibility to join one of our car schemes
• Critical illness cover after 2 years and Life Assurance
• Smart Health - free access to support 24 hours a day, 365 days a year
• Enhanced paid maternity, paternity and adoption leave
• For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Please note: We will close vacancies once the required quality or number of applications has been received.