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Internally known as 'ERT - Emergency Response Team' these roles will encompass a variety of maintenance works including plumbing, electrics, door repairs and AC unit repairs amongst others. Therefore, this role will require adaptability to provide a multiskilled approach to a variety of tasks.

Overall Job Purpose

• The main purpose of the Team is to attend as many emergency jobs as possible and to carry out a variety of maintenance works. This ranges from smaller works such as faulty doors, lights etc through to larger projects including roof repairs, plant room works etc.
• To complete quality reactive maintenance within hotels, in a geographical area of responsibility ensuring that the hotels are consistently well maintained to brand standard.
• To consistently deliver a first time fix on all jobs.
• To observe safe working practices and comply with all health & safety legislation.
• To develop strong working relationships with the hotel operations teams ensuring that the customer is a key focus.
• On-Call support covers Monday to Saturday outside of core working hours
• Core working hours 0800 - 2000 with early shift (0800-1630) and late shift (1130-2000) with on-call engineers working the late shift when on- call which is 1 in 3 weeks.
• Any emergency / H&S calls received after 0600 in the morning or 1800 in the evening Mon-Sat will fall into the callout process

Responsibilities:

• First time fix of completion of reactive maintenance jobs that are scheduled for hotels.
• Drive and maintain strong relationships with the hotel operations team in line with our values.
• To comply with the requirements of Health and Safety, other relevant legislation and Travelodge policies and procedures and H&S responsibility for direct reports. Ensure that PPE is used as required.
• To ensure that all jobs allocated are consistently completed to a satisfactory finish in accordance with agreed standards and KPIs.
• To be responsible for returning rooms to sale as quickly and efficiently as possible in a safe and tidy manner.
• To manage van storage of stock to agreed levels and ensure that you have parts available to complete jobs as quickly and efficiently as possible.

Person Specification: Skills, Knowledge & Qualifications

Essential:

• The candidate will be required to be time served in a trade or have either City and Guilds (6129) Certificate in Basic Plumbing and NVQ Level 2 or electrical certification to 17 Edition (2382/10); Inspection and testing (2391/10) and Part P registered with a government body (e.g. NICEIC), NVQ Level 3.
• High levels of attention to detail.
• Drive and determination to continuously improve.
• High levels of customer insight and brand passion.
• Good communication skills, both internally and with suppliers and 3rd parties
• IT and systems literate essential
• Proven track record of delivery and success.
• Good level of personal impact and confidence.

Desirable:

• It would be beneficial although not essential if the candidate had experience or qualifications in the following areas. Auto Doors, Catering equipment, AC (including F Gas), M&E including plant room experience or general building works