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Job description

Are you a registered Pharmacy Technician who is looking for an exciting role in Primary Care?

Would you like to work with a forward thinking, supportive and positive team in a modern and spacious environment?

If your answer if yes, then Voyager Family Health would like to hear from you...

We are looking for someone to join our busy prescriptions team to work alongside our experienced Pharmacy Technician.

Working closely with other members of the medicines management and prescriptions team in processing repeat prescriptions, assisting with patient medication and repeat prescription queries, identifying and streamlining the medication review process, assisting with improving medicines optimisation and carrying out medication audits. Assisting the Clinical Pharmacist to support and guide the prescriptions team. Helping patients get the best outcomes from taking their medicines. Support the role General Practice plays in delivering the prevention and public health agenda and signpost to other health care providers such as community pharmacy. Work closely with the Patient Services Team Leader to ensure the Patient Services Team are up to date with changes to prescription team protocols and initiatives. This is a role in which the primary responsibilities may change as the service is further developed. Please note: the successful candidate will be employed by Salus Medical Services on behalf of Voyager Family Health. The role will be based at Voyager Family Health.

We are looking for the perfect person to complement our friendly team of clinicians and administrators, providing care to a growing list of over 18,000 patients. This is a great opportunity and time to join our stable, respected and forward-thinking practice.

In October 2020 we moved into new purpose designed premises and we have been steadily expanding our team ever since.

We have developed a model of care which separates out on the day/urgent care from 'routine' care. We aim to provide good access for patients with urgent problems but also provide continuity for those with more complex needs.

We have strong links with an active and forward-thinking (Farnborough) Primary Care Network and work closely together to ensure we offer a great service to our patient populations.

We are proud to be a training practice and pride ourselves on supporting our team to develop within their roles and learn new skills.

Although the largest practice in Farnborough, we are a friendly team and work hard to maintain our family atmosphere.

General Practice is hard work, but we feel that we must adapt and change to develop a sustainable model which supports our workforce. We want to provide high quality care but at the same time make general practice 'feel better' for GP's, other clinicians and our staff - after all, we couldn't do it without them!

Mission Statement

Voyager Family Health is a GP surgery that is committed to preserve and enhance its good reputation for being caring and innovative by providing high quality medical services in a friendly, happy and healthy environment.

We undertake to:

• Always treat our patients with respect and courtesy
• Provide our patients with advice and treatment in a timely manner
• Help our patients make decisions about their health by treating them with respect
• Discuss available treatments and refer our patients on to other experts where necessary
• Act as their advocate and guide them through health care services
• Maintain confidentiality in what we discuss and the records we keep on their behalf
• Keep up to date with developments in health care by continuing to learn

Primary Responsibilities

The following are the core responsibilities of the Pharmacy Technician. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Lead, support and guide the Prescription Clerks in the processing of repeat prescription requests received by phone, email, post, slips and the online access system, in accordance with practice protocol
• Assist the Prescription Clerks with patient medication queries
• Deal with all prescription related enquiries in a timely manner
• Actively encourage patients to reconcile medications to facilitate monthly collections
• Discuss with patients their requirements, encouraging patients to order only what they require
• Communicate with local pharmacies in relation to medication queries
• Act upon compliance issues, liaising with the appropriate clinician
• Identify patients for medication review and support the multidisciplinary team to improve medication reviews
• Effectively liaise with external services where appropriate around patient medication queries, and input data into the patient’s healthcare records as necessary
• Record and report adverse effects accurately and appropriately, informing the practice Clinical Pharmacist immediately and in line with the medicines reconciliation and practice policy
• Use local guidance and policies to support decision making
• Use local protocols to ensure correct monitoring of high-risk medications and feedback to the wider teams where appropriate
• Keep up to date with medicine recalls and ensure these are actioned and stored appropriately
• Prescription Safety Checks in line with CQC
• Reporting of any found errors from external service providers
• Producing and reviewing new policies such as medicines reconciliation, drug monitoring, urgent requests, contraception requests as well as helpful crib sheets
• Medicines Reconciliation with all discharge letters and any that contain medication mentioned
• Drug monitoring monthly searches including adding blood forms and contacting patients that are due
• Support GP partners with medicines optimisation scheme actions where appropriate
• Upskill and support the prescription team and reception team with medication updates, changes being made eg.OTC products, local guidance and provide training for both where required
• Read code data in EMIS Web
• Access clinical IT systems to document activities and run searches
• Promote medicines optimisation to improve patient outcomes relating to medicines and to reduce waste
• Develop relationships with the wider multidisciplinary team and promote networking
• Promoting the use of eRD and identify potential patients to the eRD lead
• End of month prescription payment processing
• Maintain a clean, tidy, effective working area at all times

Secondary Responsibilities

In addition to the primary responsibilities, the Pharmacy Technician may be requested to:

• Support the practice Clinical Pharmacist and other Pharmacy Technician as required
• Support the practice Clinical Pharmacist in reviewing and updating the practice prescribing policy

Person Specification

Other Requirements

Essential

• Flexibility to work outside of core office hours (evenings and weekends)
• Disclosure Barring Service (DBS) check

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated and positive
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• Registration as a pharmacy technician on the GPhC register

Experience

Essential

• Experience of working with the general public
• Experience in dealing with prescriptions, ERD & EPS
• Knowledge of General the Pharmaceutical Council Codes of Professional Conduct, Ethics and Performance and their implications for practice

Desirable

• Experience of working in a GPs Practice
• Experience of Medicines Management & Optimisation

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Excellent attention to detail ensuring accurate recording of data
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• EMIS Web user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Types: Full-time, Part-time
Part-time hours: 37.5 per week

Salary: £25,500.00-£27,300.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Pharmacy Technician: 1 year (preferred)

Work Location: One location

Application deadline: 28/02/2023