pharmacy technician London, England
Job description
Main Responsibilities: Assist patients with medication queries Review clinical correspondence and update patients' medical records with pertinent medication changes Promote medicine management efficiencies (i.e. Electronic Repeat Dispensing) Process MHRA medication alerts Training Care Home staff in the safe handling and administration of medicines Supporting practices with EPS processes and eRD Undertaking medication history and reconciliation with patients Supporting delivery of safe prescribing and medicines optimisation working across the MDC PCN, Woodlands Practice, Chislehurst Practice, Links Medical Centre. Working collaboratively with stakeholders for ongoing training and development To support the clinical pharmacist as the PCN point of contact for all medicines related matters To process repeat medication requests, including the conversion of acute requests to repeat medicines, changing quantities of medicines To issue prescriptions in line with agreed clinical protocols and within your competency To encourage cost-effective prescribing throughout the PCN To undertake medicines reconciliation post discharge and on other transfers of care To update and maintain accurate and timely patient medication records on each practice clinical system, including advice given and action taken To liaise with secondary and primary care colleagues to ensure correct medicines are continued following the transfer of care To monitor practice adherence to the prescribing policy Undertake and participate in medication history taking and refer any discrepancies to the community pharmacist or PCN Pharmacist as necessary Assessing usage of patient medication, updating clinical systems appropriately and returning patient’s own drugs to pharmacy as necessary. Undertake domiciliary visits and medication reviews with the support of clinical pharmacist.
To support virtual and remote models of consultation and support including e-consultations, telehealth and telemedicine Counsel patients and carers on the appropriate use of their medications. To advise patients and other healthcare professionals on the safe and effective use of medicines, adjusting the level of advice as appropriate to overcome barriers to understanding, referring to the pharmacist where appropriate. Actively assist in the organisation of discharge medication including liaising with local community pharmacies for continuation of compliance aids where appropriate. Liaising closely with the hospital pharmacists or discharging wards.
Liaising closely with other health and social care practitioners across care settings regarding any interface issues affecting patients including GPs, Community Pharmacies and District Nurses. Promote patient independence and well-being using social prescribing referral To assess patient’s ability to self-administer and monitor patients who are self-administering their medications. Facilitate resolution of medicines supply problems when requested. To liaise with practices and implement and embed a robust repeat prescribing system for use across all practices To support the clinical pharmacists in improving the quality and effectiveness of prescribing through clinical audit and education to improve performance against NICE standards, and clinical and prescribing guidance To support the clinical pharmacists in producing a prescribing newsletter or bulletin on a quarterly basis To ensure appropriate supervision of safe storage, rotation and disposal of vaccines and drugs To apply infection-control measures within the practice according to local and national guidelines To identify and be proactive in your training needs and development and as agreed with the Senior Clinical Pharmacists.
To support in the delivery of enhanced services and other service requirements on behalf of the PCN To participate in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near-miss events To actively signpost patients to the correct healthcare professional To contribute to public health campaigns (e.g. flu clinics) through advice or direct care Support delivery of QOF, incentive schemes, QIPP and other quality or cost effectiveness initiatives Functional Relationship with Internal – Clinical Pharmacists, GPs, Practice Manager, and other clinical and administrative staff External – District Nurses, patients and relatives, CCG colleagues, community pharmacists; hospital pharmacists, clinicians and discharge co-ordinators,; local authority/social care Training Requirements: NVQ level 3 in Pharmacy Services or equivalent Or BTEC in pharmaceutical science or equivalent Recognised, current accreditation on medicines management skills Holds recognised, current accreditation on medicines reconciliation and medicines related patient consultation skills Current registration with General Pharmaceutical Council (GPhC) PCN Support The Pharmacy Technician will require a named clinical lead and point of contact at each practice within the network. Induction across all PCN practices – updating on practice identified needs and the area of support required within each practice Equality and Diversity • Recognising the rights of patients, carers, relatives and colleagues and respecting their needs, beliefs, privacy and dignity. • Not discriminating against patients, carers, relatives or colleagues on the grounds of any of the protected characteristics in the Equality Act 2010 (or its amendments or later legislation).
- Respecting the rights of patients to accept or refuse treatment or a care provider. Personal/Professional Development Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Participate in any training programme implemented by the Senior Clinical Pharmacist Continuing Professional Development in line with Personal Development Plan
