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Bark & Birch is a hyper-growth startup company that is on a journey to become the number one global dog services company.

We currently train between 200 – 300 dogs per month, run doggy daycares, grooming vans, manufacture our own products and operate dog rescue centres whilst in the process of opening up vegan dog food & pet insurance departments. We are also getting ready for our investment round.

ROLE SUMMARY

We are looking for a highly organised, proactive and enthusiastic Client Manager to join our fast-growing company. Client Managers are essentially 100% new business sales executives, you will need to be confident, personable with a can-do attitude. You will play an instrumental part in growing our different business units by driving a very high level of customer satisfaction and increasing revenue.

AS A CLIENT MANAGER, YOU WILL:

Collaborate with internal and external partners to execute prospecting and sales strategies.
Facilitate customer relationships to ensure timely resolution of customer issues
Contact clients to understand their requirements and work on a sales plan
Provide after-sales support to retain customers
Ensure prompt and accurate answers to clients’ queries
Build strong client relationships, through regular communication
Update the CRM on the status of accounts
Suggest company products/services that maximize client satisfaction
Communicate product and pricing details clearly
Promote new products/services to existing customers
(Over) achieve on your sales quota

WHAT WE ARE LOOKING FOR IN YOU:

Ideally, you will have experience working in a start-up environment
Proven transactional inside sales-generating revenue between £50 – £120k per month
You will be very passionate about dogs
You are a sales rockstar with a stellar track record
You are bright, motivated, enthusiastic and a definite self-starter
Able to demonstrate excellent written, telephone and presentation skills
You are extremely organised and take pride in your work
You have excellent communication skills, written and verbal
Flexible with an enormous amount of initiative – we receive leads 7 days per week from early morning until late evening, this tole will require flexibility and for you to be on top of these leads
Able to work individually and as part of a team
At least five (3) years of proven inside sales experience
Fluent spoken and written English

WHAT WE CAN OFFER YOU:

Be the first to take on this newly created role allowing you loads of freedom to make this your own and work directly alongside our CEO
Be part of a hyper-growth startup that is getting ready for an investment round which will open up global leadership opportunities
Central Lisbon office
Competitive salary
Equity
Health insurance and other benefits