Personal Banker

Personal Banker Belfast, Northern Ireland

HCL Technologies
Full Time Belfast, Northern Ireland 27000 - 29000 GBP ANNUAL Today
Job description

Job description

Candidates from banking & financial sectors. Ex-bankers, Customer Service in Bank.

Roles & Responsibilities

  • Support customers with a wide range of enquiries on products and services, understanding what is important and refining the service to suit and compliment their needs.
  • Be the customers first point of contact, which means you're there, not just to deliver on their expectations, but always aiming to exceed them
  • Communicating with customers through inbound and outbound calls
  • Develop your knowledge of products and services so that you can provide tailored advice and insight to customers
  • Have a responsibility to continually challenge and identify ways to improve customer's experience, using your initiative to suggest effective solutions
  • Ensure customers receive the highest level of service
  • Managing your own workload
  • Maintaining a detailed knowledge of the financial services product range

· Ensure appropriate documentation related to KYC from the client and ensure all aspects of client records and documentation are completed and updated

· Knowledge of banking and credit products desirable

·Previous Experience within Isa's Required

  • Identifying any possible complaints, resolving them as swiftly as possible
  • Liaison with different departments within the bank & the service provider to provide timely & accurate resolution to the customer
  • Administration duties as required

Experience : 2 to 4 years
Location : Belfast City Centre / Office Based Role.

HCL_BSERV

Job Types: Full-time, Permanent

Salary: £27,000.00-£29,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Flexitime
  • Gym membership
  • Life insurance
  • Private dental insurance
  • Referral programme
  • Wellness programme
  • Work from home

Schedule:

  • 8 hour shift
  • Flexitime
  • Monday to Friday

Work Location: One location

Reference ID: PBCYN

Personal Banker
HCL Technologies

www.hcltech.com
Noida, India
C. Vijayakumar
$5 to $10 billion (USD)
10000+ Employees
Company - Public
Computer Hardware Development
1991
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