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Purpose of the role

Work with front line management teams to support performance improvement for Southeastern and Network Rail, ensuring clearly documented plans are delivered by responsible functions.

About the Joint Performance Team (JPT)

The JPT is made up of Performance professionals from Southeastern and Network Rail Kent Route. We are all focused on a key aim of improvement on-time train performance.

Within the JPT we see members of the team as individuals and believe that diversity within the team is important to doing the job well. We support a good work/life balance to help get the best out of our people and are supportive of flexible/hybrid working.

We continuously look to develop our people, through formal training programmes, online learning tools or via less formal ‘on the job’ learning. We want to give our people the skills, trust and confidence they need to allow them autonomy in their role.

• Implement company procedures for all aspects of performance improvement management contained within the Performance Strategy for Southeastern and Network Rail..
• Co-ordinate, support and deliver, as appropriate, performance improvement plans for the route/area; focusing on projects with the best return for Southeastern and Network Rail, based on the outputs of the analysis team.
• Liaise with specified delivery units for performance improvement projects within Southeastern and Network Rail, work across teams to ensure risks and benefits are understood and where necessary mitigated.
• Produce well-researched, highly numerate analysis of business cases for performance improvements arising from departments with which you work.
• Act as the single point of contact for performance related projects within both organisations during their implementation.
• Support Network Rail and Southeastern in effective sharing of best practice and cross learning processes via the Performance Commercial Manager.
• Monitor and report the progress and effectiveness of all performance improvement initiatives within the relevant performance tracking system, ensuring all stakeholder performance review meetings are held.
• Liaise with the route teams to document the mitigation actions from Significant Performance Incident Reviews (SPIRs) and lead the implementation of these actions to prevent future reoccurrence.
• Identify with senior managers and other managers within the Performance Team actions required to mitigate emerging trends in performance, escalating where appropriate to ensure the business is not left exposed to performance risk.
• Undertake local assessments against the RM3-P Wheel within the PIMS framework.

To be considered for this role we recommend you demonstrate the below in your application;

About Southeastern

Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.

Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. Read about some of the great Diversity and Inclusion initiatives our Head of Colleague Experience has been leading on here.

We recognise the positive value of diversity and it matters to us that our teams reflect the communities we serve. We welcome and encourage applications from people of all backgrounds.

We proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

We have also won the Top Employer award at the Women in Rail Awards 2022!

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation. We are unable to offer sponsorship to work in the UK.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SOUTHEASTERN is owned by SE Trains Ltd, a subsidiary of the Department for Transport’s public sector owning group, ‘DOHL.’ DOHL has responsibility for three rail companies, LNER, Northern Trains Limited and SE Trains.

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer a comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 24 days annual leave entitlement (plus bank holidays).
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

Hear more about the views of our people.