Performance Hub Administrator Remote
Job description
Robert Heath Heating specialises in providing domestic and commercial gas heating installation, service, and maintenance services to Social Housing, and is currently engaged in long-term contracts with Housing Associations and Local Authorities, covering around 100,000 properties across the UK.
We are looking for a passionate and motivated administrator to join our client-focused team. This is an exciting time to join a family run business undergoing wide business change. We provide world-class customer service in a fast-paced environment, supported by our schedulers and contact centre teams, to deliver a seamless client experience.
Utilising your existing skill-set, we will support you in developing industry knowledge to empower autonomy whilst remaining a committed team player. To the right candidate we offer career progression and a warm work environment (we are a heating company after all!)
MAIN DUTIES & RESPONSIBILITIES
1. Working alongside the Performance Hub Scheduler to ensure all customers are kept up to date with the progress and status of their jobs
2. Identifying future date workloads that require refinement and taking appropriate action to address
3. Dealing with incoming and outgoing communications
4. Accurately recording notes on our system
5. Reviewing sickness in the field and working with the Performance Hub Scheduler to ensure the work is redistributed
6. Monitoring and actioning work in progress and working with the Performance Hub Scheduler to keep all jobs current and within SLA.
KEY SKILLS
ESSENTIAL
Outstanding customer service skills
Excellent interpersonal and communication skills
Objection handling
Strong organisational skills and the ability to prioritise workloads
Ability to work to deadlines
Good problem solving skills
Ability to work well as part of team and independently using own initiative
Ability to communicate with internal and external employees at all levels
IT Skills – Microsoft Word, Excel, Outlook or similar
EXPERIENCE
Working with in a planning / scheduling role.
Working within heating, plumbing or construction industries
Working with multiple stakeholders across many departments
Working within the social housing / maintenance sector
Engaging with people with different needs and backgrounds
EDUCATION / QUALIFICATIONS
5 GCSEs grade A*-C (or equivalent)
3 A-Levels A-C (or equivalent)
DESIRABLE
Working in a customer service / helpdesk / contact centre environment
Working within heating, plumbing or construction industries
Working within a contract administration position
Engaging with people with different needs and backgrounds
Job Type: Full-time
Salary: £22,000.00-£25,000.00 per year
Job Type: Full-time
Salary: £22,000.00-£25,000.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
Experience:
- Outstanding customer service skills: 1 year (required)
Work Location: Remote
Application deadline: 20/08/2023
Reference ID: Performance Hub Administrator £22,000.00-£25,000.00
