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Secondment/ Fixed Term Opportunity

At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.

Are you passionate about people? Do you want to support, recognise and develop others around you? In this role you will motivate and inspire the Airport Support Hub Executive Team to deliver all key activities in line with BA policy and processes and manage third party relationships. You will proactively review efficiency in processes and service delivery by working with stakeholders and the management team to identify areas for improvement and undertake regular analysis and review of performance data and key metrics, recommending solutions where needed. You will ensure high levels of compliance at Heathrow and consistently look for ways to make efficiencies. You will also be key in supporting people development activities including recruitment and onboarding.

Qualifications/Experience

• Strong verbal and written communication skills
• Effective listener, empathetic to staff members concerns
• Emotionally resilient happy to work in a dynamic ever changing environment
• Personable allowing people to feel at ease when approached for guidance
• Able to prioritise activity through strong planning and organisation skills
• Ability to identify and share best practice knowledge
• An ability to understand and apply both EG and OCG Policies
• Can work using Microsoft Excel, PowerPoint and can understand various computer applications

Desirable

• Below/above wing experience
• Interest in People processes and operational support

You could work in one of the following fast-paced operational support areas:

Absence:

• Supporting PDMs and other managers in the terminal on the reporting processes around absence of their teams and the return-to-work process
• Supporting colleagues when they are away from work and offering advice on their wellbeing
• Investigating trends and areas of concern and working with managers to put in place resolution
• Holding absence meetings and working with the trade union

Policy:

• Supporting PDMs and other managers in upholding company policy in Heathrow
• Administrative support for the Policy team and PDMs including record keeping of meetings
• Coordinates Recognition Roadshows across Heathrow campus and updates Above and Beyond Platform

Compliance:

• Oversee all compliance medical and training elements (including maintenance of ADP, CAT 1,2,3, P Permits) across Heathrow operations with a high level focus on Below Wing (Ground Operations and Critical Services)
• Proactively review efficiency in processes and service delivery by working with internal and external stakeholders (including HAL,BAHS) and management team to identify areas for improvement
• Undertake regular analysis and review of performance data and key metrics, recommending solutions where needed

Pass Management:

• Upholding compliance in processes around the issuance and approval of airport authority passes
• Providing customer service to the Heathrow community on passes, the procedure, leadtimes and requirements
• Relationship management with Heathrow Airport Limited team
• Looking ahead and managing the programme of future ID renewals to ensure continued service in the terminal

Recruitment & Contracts:

• Supporting stakeholders in Heathrow to build teams to achieve their objectives under A Better BA
• Key relationship building with all Heathrow operational leaders to understand what is required from each campaign, then looking after the resource approval, launch, outcomes and contracting of new colleagues into teams
• Requires efficient recruitment programme management to ensure we have the right people in place at the right times and looks for process efficiencies to better meet business needs
• Administrative support for pay queries and FAQ’s

Onboarding/Above & Below-Wing Support:

• Administrative support for the Transition/Onboarding team and existing PDMs
• Arranging attendance meetings, AIR report and inbox mgmt., mandatory training and probation support
• Supporting both the ASH PDM team and also above and below wing PDMs, providing them with more capacity to lead their teams.

Please note, our target for interviews are the week commencing 10th July.

We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.