Find More Than 10K+
United Kingdom Jobs

Our mission is to deliver what we promise and support our customers efforts in building high-quality communication networks that connect millions of people, communities, and businesses across the UK.

Since our acquisition in 2019 by MGroup Services, Avonline has seen unprecedented year-on-year growth as we strengthen our client base and open new market opportunities.

Building upon a 30-year relationship with Virgin Media O2, we are proud to be the partner of choice supporting the Morpheus Contract through building and maintaining their Hybrid Fibre Coax (HFC) and Fibre-to-the-Premises (FTTP) network, helping them to deliver their 23m gigabit-capable premises build ambition by the end 2028.

About the role

With this growth we need people who are passionate about enabling informed decision making and driving the right behaviours through provision of insights and reporting. We need this to improve the way we work, as we drive our organisation to become more efficient and cost effective while ensuring safety and quality remains pivotal.

Avonline is looking for an individual with demonstrable experience working within the utilities industry, or a similar works management industry, operating as an Analyst. This is not a commercial/finance role, but an operational performance function, focusing on key metrics such as productivity, safety, compliance, and other key performance indicators. This is a growing function within a growing business, and as such not only does it comes with opportunity for growth, but also opportunities to influence the direction, culture, and design of the department.

Reporting into the Senior Optimisation & Performance Manager, the role holder will be responsible for providing actionable insights and performance analysis to drive strategic decision-making and improve business performance.

OVERVIEW OF RESPONSIBILITIES

• Analyse and combine data from various sources and systems to provide insights and recommendations for optimising business strategies and improving performance.
• Develop and implement key performance indicators (KPIs), scorecards, and dashboards to track business performance and identify areas for improvement.
• Collaborate with cross-functional teams to define and monitor performance metrics aligned with business objectives.
• Conduct regular data analysis to identify trends, patterns, and opportunities for operational efficiency and revenue growth.
• Present findings and insights in a clear and concise manner to stakeholders, including senior management, to support strategic decision-making.
• Proactively identify areas of potential improvement, make recommendations, and drive initiatives to enhance operational effectiveness and customer satisfaction.

What competencies are we looking for?

• Minimum of 3-5 years of experience in a similar role, preferably in the telecommunications industry.
• Proven track record of analysing large datasets, drawing actionable insights, and delivering data-driven recommendations.
• Experience working with various data analysis and visualization tools (e.g. Excel, Power BI).
• Familiarity with statistical analysis and modelling techniques.
• Strong analytical and problem-solving skills, with the ability to think strategically and translate complex data into meaningful insights.
• Excellent communication skills, with the ability to present findings and recommendations to both technical and non-technical stakeholders.
• Strong attention to detail and accuracy in data analysis and reporting.
• Proficient in project management, with the ability to prioritize and meet deadlines in a fast-paced environment.
• Solid understanding of business performance measurement, including KPIs and scorecards.
• Demonstrated ability to work collaboratively with cross-functional teams to achieve common goals.
• Proactive mindset with a continuous improvement orientation.
• Adaptable and flexible, with the ability to quickly learn new tools and technologies.
• Strong business acumen with the ability to understand and analyse market trends and competitive landscapes

Why choose us?

We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:

Inclusiveness

As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process.

As a gold award holder under the Armed Forces Employer Recognition Scheme, we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners.