Performance Analyst Airdrie, Scotland
Job description
At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that.
We’re here for the first step, the next step, and the big step.
You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you feel what it’s like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We’re never one-size-fits-all. Our careers are as unique as you are.
Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that’s how we approach our talent development. We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we’d love you to apply!
As a Performance Analyst you will provide data analysis support to the improvement of customer experience across the delivery organisation. As well as focus on the development of root cause analysis and delivering insight to the Field Team to drive business improvement. You will be joining a close-knit team that works well together and analyses complex data in order to work alongside the wider business to drive improvements across a wide variety of metrics.
You will be accountable for:
- Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures
- Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation
- Using data to input into reports on the delivery success of couriers that identify and flag risks in real time to Regional Delivery Managers so we can drive solutions using real time information
- Using client data and analysis to support the recommend solutions for said clients to drive improvements across the delivery organisation.
- Make recommendations on priority order and the appropriate set of actions to drive compliance improvement
- Analysing data and producing reports that supports senior managers in their understanding of compliance and service data in operational areas.
To be successful in this role you will require the following…
- Experience within an analytical role with management of high volume of information
- Strong analytical skills that make you comfortable handling large amounts of data as well as being able to translate findings into solutions to drive business improvements
- The ability to present findings and translate them into structured actions
- Be able to thoroughly understand the numbers, trends, and data and come to new conclusions based on the findings
- Excellent IT Skills in all Microsoft Packages, comfortable in handling data in all its formats with advanced Excel skills including formulas (vlookups, sumifs, etc), pivot tables, Power Query, Macros and VBA.
We encourage flexible working to fit your individual needs, as well as the team’s - that could be from the office, from home and a mixture of both.
We also offer excellent benefits such as 26 days holidays + bank holidays, as well as an option to buy and sell up to 5 days holidays, plus an annual bonus, great pension, a range of retailer discounts from our clients and much more.
At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome
We’re excited for the future. Let’s deliver it together.
#LI-Hybrid
