People Operations Partner, 9 Month FTC London, England
River Island
Full Time
London, England
10.56 - 12.04 GBP Today
Job description
Description
We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.
This is what a career at River Island is like. And this is where yours starts.
What We Are Looking For...
The People Operations Advisor works as part of the People Operations team to deliver excellence on day-to-day matters. The role is the first point of contact for colleagues in Retail and HQ through People Operations shared inbox, supporting colleagues and managers with their more complex People queries.
Working with other member of People Operations and Payroll teams, this role ensures we provide a seamless experience to users of the People services. The role supports colleagues and managers with a wide range of complex questions from operational and processes-based queries to advising on company policies and processes.
The People Operations Advisor quickly adapts to constant change in People processes, policies and procedures, and often drives some of these changes. The role follows the established SLAs and escalates more complex issues to People Operations Manager or People Partners. They are a good communicator able to build trust & rapport quickly, can prioritise and work well under pressure.
Key responsibilities
- Supporting family processes (maternity, paternity, adoption, baby loss etc.): advising line managers and colleagues on the processes, creating paperwork, assisting managers with more complex cases, keeping and maintaining information on the current Family log
- Supporting long term sickness process: advising line managers and colleagues on the process, arranging OH visits, sharing reports, creating paperwork where necessary and assisting managers with more complex cases
- Supporting with disciplinaries, grievances, flexible working and other ER cases (note taking, supporting managers, preparing paperwork)
- RTW day-to-day issues and support for line managers (i.e., ECS checks, visa queries, expired paperwork)
- RTW quarterly audits
- Support with running People Operations retail training sessions and Family Hub training sessions for managers
- Supporting with contractors’ process, paperwork and maintaining of a current log
- More complex inbox queries (i.e., relocation requests, career breaks, complex Oracle issues)
- Supporting with staff discount process
- People Operations LOTI hub: updating content, adding in new pages, guide and information
- Training People Operations Administrators on wider range of processes and queries (i.e., family processes, LTS process)
- Wide range of project work
This Is For You...
- Discount - Generous 50% staff discount so you can treat yourself & a bargain staff shop, all onsite!
- RI Rewards - Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway!
- Island culture - We have a free onsite gym, subsidised restaurant & café & various social events throughout the year. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
- Work that stays at work - Flexible working is a given, on top of payday early finishes and Summer Fridays
- Family Hub - Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment
- Giver Island - Give as you earn scheme, a ‘Giver Island’ day each year and matched funding
- Training on the job - Support with upskilling skills through on the job training and qualifications
- Pension - A contributory private pension scheme
- Bonus - A generous bonus scheme
- Holiday - 25 days paid holiday, exclusive of Bank Holidays. With the added option to purchase additional holiday for whatever the need through our Additional Leave scheme!
We mentioned the discount, right?
Benefits
At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. To find out more, please visit www.gov.uk
Every Islander Counts
Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
About River Island, HQ
River Island
https://careers.riverisland.com/
London, United Kingdom
Richard Bradbury
Unknown / Non-Applicable
10000+ Employees
Subsidiary or Business Segment
Department, Clothing & Shoe Stores
1948
