People Operations Manager, Service Delivery, People & Operational Effectiveness, HR London
Job description
Connect to your Industry Deloitte's strategy is to provide it's people with a culture of constant opportunity and growth and this role is no exception. This role sits within the Service Delivery and Optimisation area of our HR People & Operational Effectiveness (POE) function and provides you with an opportunity to inspire our people to positively disrupt so that together we influence the right outcomes for the future. POE teams partner internal and external teams across the firm to provide scalable standards, solutions and frameworks across HR processes and procedures to enable the successful delivery of the UK HR Strategy. Our team are located across the UK but leverage the global scale of Deloitte to drive productivity, create value and deliver sustained results for our people. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Be successful in this role and you will support the smooth running of the inner workings of the HR function. You will be responsible for liaising with teams across HR (and beyond) to support the delivery of our HR Services, working with Senior HR leadership to ensure strong internal governance, supporting a culture of continuous service improvement and optimisation. Key Responsibilities Creating a culture of Continual Service Improvement is critical to evolving our HR processes. You will be responsible for driving CSI methodology & setting the standards, managing the HR CSI programme on behalf of HR & ensuring we drive forward our agenda in line with other key HR initiatives. Understanding all components of the service we offer to the business is critical. You will play a key role in governing our HR Service Catalogue which details our services, ensuring regular review with key stakeholders, and ensuring the right level of governance and sign off for all associated documentation. Measuring our service performance using data led insights helps us to understand what is working well and where we need to focus. We use, and are evolving, our data to support with service improvement and to know we are delivering the value expected. Designing and monitoring these measures (CSAT, SLA's & KPI's) and managing and maintaining actions as we implement change, will be part of this role. Leading through Service Change, ensuring service change and implementation is delivered and embedded to the highest standards. In addition, leading key service meetings by creating packs, managing actions and driving forward the service and conversations across HR and connected areas will be key as we continuously look to improve the service we provide to our customers Connect to your skills and professional experience Excellent relationship building and influencing skills are key for this role, with the ability to flex your style appropriately to a variety of stakeholder groups, working within a matrixed working environment. Confidence with designing and ongoing monitoring of service measures (SLA's) to support the effective HR delivery to the business is key. You will be data driven with the ability to interpret performance data to draw up and support plans for service optimisation, in line with our CSI agenda. Confidence with designing and ongoing monitoring of service measures (SLA's) to support the effective HR delivery to the business is key. You will be logical and methodical in your approach with an eye on the detail, providing structure and governance where needed, whilst maintaining progress against agreed timelines. You will be highly collaborative and able to influence others to work together and build alignment. This will involve some delegation and delivery via others in order to meet your accountabilities. Desirable Experience operating at Manager level with HR Operations knowledge. Experience working in a highly commercial, fast paced, complex and transformative environment, ideally (not essentially), within Financial Services or Regulated environment. CIPD qualification (or equivalent) beneficial though not required Experience in process mapping and be comfortable using Visio (or other process mapping software) Continual Service Improvement and Lean Six Sigma skills Connect to your business - Enabling Functions Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you'll make a far-reaching impact. Come join us. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your Immediate Family Members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process. Connect with your colleagues The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career. -Jim, Enabling Function Deloitte's a large, complex and fast-paced organisation but it's open to new ideas. Everyone is encouraged to show initiative and challenge the norm.” -Lisa, Enabling Functions Connect to your agile working options Location: The home office of this role is London/Regions. You will be required to attend Deloitte UK offices for meetings when there is a business requirement. Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You'll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working. Discover more about our . Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers WPFULL SLICS Deloitte
