People Operations Coordinator (12-month fixed-term contract) London, England
Job description
TransferGo is a fast-growing fintech start-up that offers online money transfers to over 160 countries with high speeds, low fees and no hassle. We're striving to make the world a fairer place for migrants by providing tailored, more affordable financial services that makes their hard-earned money go further. Over 320 employees in offices across Europe are building a brilliant, relevant product supported by outstanding customer service.
We've come this far by building a talented, diverse workforce on a fair culture of trust, empowerment, and fun. And because our people understand the challenges our customers face, they're better placed to make life easier for our customers around the world — 5 million of them, and counting.
As our People Operations Coordinator, your mission will be to provide support for all elements of the employee journey at TransferGo (full employee lifecycle administration, payroll, employee benefits, HRIS management, policies, and processes). This role will suit someone who has a strong background in People Administration and has coordinated or assisted in People Projects.
The People Operations Coordinator reports to the People Operations Manager and will be joining an exciting and fast-paced team consisting of 2 People Operations Specialists based in Lithuania and Poland. The role will support the business with scaling and will support the People Operations Manager and team with a number of exciting People Team projects. This role is a 12-month fixed-term contract.
Key Responsibilities
- Be a key contact for all people-related queries and build relationships with key stakeholders internally and externally.
- Coordination and processing of employee documentation globally throughout the full employee life cycle including contract of employment preparation, contract amendments, and filing of signed documents. Maintaining employee personnel files.
- Manage payroll administration and ensure the efficiency of payroll processes for all sites. Ensure data is accurate, and updated when necessary and ensure timely payroll execution. You will be the main point of contact for employees for payroll-related questions.
- Coordinate and manage employee benefits globally, help with benefit renewals, manage benefit administration for all regions and answer employee queries.
- Proactively identify process inefficiencies and collaborate with different functions of the business in order to optimise the way work. Proactively drive employee self-service implementation and streamline processes.
- Guiding employees on our company policies and HR processes.
- Coordinate and assist on People Projects to ensure timely completion and success of projectS
- Providing the business with important analytics from our HR systems, administering reports from HiBob (HRIS) to our managers and leaders within the business.
- Manage the full cycle of the relocation process. Provide guidance to managers on planned costs, the process and timeline. Consult new hires on required documents and processes. Liaise with migration institutions and legal representatives.
- Own and update TransferGo internal policies and related procedures.
- Collaborate with the wider People Team (People Partners, Workplace Experience, Talent Acquisition) when delivering the best possible employee experience across lifecycle stages: onboarding, performance, compensation & rewards, learning & development, offboarding etc.
Skills and Experience
- Experience working as a People Administrator, People Specialist or People Associate in a fast-paced environment, ideally within a startup or scale-up business
- Sound understanding of UK employment law (knowledge of laws in different european countries would be an advantage)
- Hands-on experience working with a HRIS (Hibob desired)
- Proven experience of streamlining processes or process improvement
- Has the ability to prioritise a busy and demanding workload, can be flexible and adapt to business needs
- Solid communication skills
- Coordinating People Projects to ensure timely completion and success of projects
- Experience in handling confidential and complex information, acting with a high level of discretion and professionalism when dealing with sensitive data
- High attention to detail
- Passion for delivering best in class employee experience
Note: as it's a fixed-term contract, the some of the benefits are not applicable for this role.
What we believe
At TransferGo, we do the work that matters, prioritising our customers above all else. But special treatment isn't reserved just for customers – we go above and beyond to help our colleagues and our company succeed, too, building trust and being transparent all the way. We take risks, learn from our mistakes and own what we do – and, by aspiring to be our best, we challenge ourselves to grow. This comes from knowledge-sharing and collaboration – and, of course, a hefty amount of fun!
Some of our best benefits*
- Being part of an exciting and growing fintech startup community;
- A competitive salary package;
- 25-33 working days of holiday based on tenure;
- Being eligible for company's stock options;
- Private health insurance for Lithuanian, UK and Poland employees, other employees get wellbeing packages;
- 3rd pillar pension accumulation with INVL for Lithuanian employees;
- The opportunity to learn with a company that is rapidly growing, along with a guaranteed training budget of €1,000;
- Flexible working hours, with the opportunity to work from home;
- A friendly atmosphere and stimulating environment – a pet-friendly office (where we have them), team events, tasty snacks and drinks in the office, team buildings, a fun budget and events.
- Our benefits package is not applicable to people working on a Freelance contract.
As an equal opportunities employer, TransferGo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TransferGo.
