People Operations Co-Ordinator Remote
Job description
An exciting opportunity for a flexible and enthusiastic individual to be an integral part of our People Shared Services team! You will work in a fast-paced environment, assisting colleagues at all levels with daily tasks to deliver exceptional service to our colleagues and customers. Bring your passion, warmth, courage, and trust to help us uphold our values.
A bit about us...
Here at Costa Coffee, our vision is to inspire the world to love great coffee. We’re all about passion, energy and teamwork to serve uplifting moments to coffee fans globally. From our humble beginnings in 1971, we’re now the UK’s most loved coffee Brand. With the help of our Partners and the Coca Cola system our growth ambitions have no limits. Along with our much loved Stores, we now have propositions spanning Ready-to-Drink, Costa Express, FMCG and our leading B2B networks. Costa are pioneering the future of the coffee industry.
A bit about the role...
As a vital member of the team, you'll safeguard the accuracy of employee records and data, and deliver efficient People services to the business. This role provides an opportunity to work collaboratively with third-party managed services, manage international assignees, and handle People administration, including contract creation, right to work audits, letter production, and data work.
- Acts as the second point of contact for Employees, Managers and People Business Partners seeking support in People Processes, Transactions & System support
- Assumes an ‘end to end’ ownership for all in scope requests and be capable of guiding colleagues to navigate resources to obtain information as well as promptly connecting colleagues with other SME’s in People Shared Services and the People Business Partner community as needed for more complex issues
- Acts as SME on core elements of the People annual processes and related tools/systems and as needed
- Troubleshoot various data and tool issues, and perform planned special projects and data audits as needed
- Maintain efficient service delivery by ensuring assigned inquiries are completed within SLA depending on priority & complexity
- The People Administrator is highly involved in daily decision-making activities especially when details received for processing are insufficient and the right party could not be reached for confirmation/approval. Guided by the policy, processes & procedure, the People Administrator is expected to make the right decision in resolving such requests
We want all of our Team Members to thrive and to grow here at Costa, this is why our values are so important to us, Passion, Courage, Trust, Warmth. Along with an ability to work with diverse teams we would look for you to bring the following to this role:
- Excellent customer service experience
- Possess initiative & drive; with strong desire to continuously improve processes & deliver against agreed objectives/service levels
- Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment.
- Proficient in Microsoft Office tools
- Excellent communication skills (both verbal & written) with an ability to listen & respond to customer queries
- Ability to maintain highly confidential and sensitive information
Costa are on a growth journey like no other, more countries, more propositions, more opportunities for you to develop your career and work with some great teams. In addition, you’ll benefit from
- BUPA Healthcare
- Costa Pension Scheme
- Bonus Scheme
- 50% staff discount, including endless free coffee onsite at support office
- 25 days Holidays
Costa is made up of true experts, masters of their craft stretching their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved warmth and passion.
