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We have an incredible opportunity to join us here at Phoenix Group as a People Onboarding Coordinator to join our Onboarding team.

Who are we?

We want to be the best place that any of our 6,800 colleagues have ever worked.
We’re the UK’s largest long-term savings and retirement business. We offer our 13 million customers products across our market-leading brands, including Standard Life, SunLife and ReAssure, with c.£310 billion of assets under administration. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

• The People Onboarding team will provide a best in class Offer and Onboarding service, to both internal and external candidates. Key focus is on delivering both a high quality new starter experience and proactive support to Phoenix hiring managers and stakeholders. Provide a strong contribution towards HR Onboarding being valued as an integral part of the HR function & business. As well as create an awesome colleague experience every time, whilst delivering operational excellence
• Role Specific Accountabilities
• Responsible for Onboarding tasks from offer approval to Day 1
• To process the incoming work within the team, ensuring all aspects of the onboarding process are covered and completed in a timely and professional manner and to ensure objectives and targets are met and regularly updated whilst building in continuous improvement
• Ensure the advice given to all users (candidates, hiring managers, employees and external parties) is of a high quality, consistent and delivered in a customer centric focused way
• To work alongside the other Co-ordinators to deliver and onboard candidates to Phoenix
• Escalate issues and challenges to the Senior Onboarding Co-ordinators in a timely manner
• Meet Onboarding expectations through the HR Hub & our Vetting provider – including meeting SLA’s etc: providing accurate management information to evidence activity and effectiveness of the team for the People Onboarding Manager.
• Ensure your work is compliant with required Audits and that Onboarding processes meets all legal and compliance related requirements and correct documentation is gathered e.g Right to Work checks, Background screening checks etc
• Liaise with all stakeholders across Onboarding business aligned area and be flexible to deliver a holistic service across all stakeholders as required

What are we looking for?

• Excellent communicator at all levels with proven influencing skills
• Ability to see the big picture with a commercial focus, yet still keeping the customer at the heart of what we do
• Ability to work with autonomy and develop solutions to barriers that may occur
• Ability to remain calm & professional in challenging situations
• Ability to manage a varied and conflicting workload
• Ability to work flexibly and willingness to learn and perform new tasks
• Attention to detail
• Demonstrate experience of adding value to business through good HR practice
• A knowledge and understanding of legal and Regulatory requirements to cover off all processes across the team
• Knowledge across the wider HR Function with experience in delivery of activities desirable
• Proven work related experience of working in a fast pace dynamic environment delivering a first class service using up to date process methodology and up to date technology
• Proven experience of working effectively as part of a team and responding to the needs of other team members to provide support and guidance where necessary

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix
Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us

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