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We are looking to recruit five Pension Assistants to join our large, friendly, busy team, based in Maidstone, Kent. Please note that the the primary location of the role is Invicta House, Maidstone, currently with the possibility of office and home working. The positions are permanent, advertised for full time (37 hours per week), but part-time applications will also be welcomed.

This is an entry level role, therefore whilst it is recognised that candidates’ knowledge or experience of Pensions may be limited, a willingness to learn is crucial. You will need to have good organisational skills, the ability to plan and prioritise effectively, excellent communication skills and be flexible. Good IT skills are essential, including Microsoft Office applications such as Excel, Word and Outlook. The Pension Assistant role is very varied and you will undertake a range of administrative tasks including helping those joining the pension scheme, current members of the scheme and those leaving the scheme. Part of your role will involve communicating by telephone and in writing with our customers as well as external organisations, so you will need to be able to deal with sensitive matters and provide the best customer care. Please see attached job description for full details.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

As an employee of Kent County Council, you will receive excellent benefits, including 26 days annual leave, membership of the pension scheme and flexible working. Full training and support will be provided and there will be opportunities for career progression, including support to gain pensions qualifications.

If you are motivated and enjoy working in a busy customer focused environment, we would be very keen to hear from you. We politely request that all applicants state their interest, skills and experience for this role (relevant to the job description) in the ‘Reason for Application’ section of their online application form.

Interviews to be undertaken in March 2023.

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For more information about the role, please contact Caroline Howick, Team Manager by email at [email protected]

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.