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Due to Legislative Reform, Companies house is going through the biggest transformation of its purpose and powers since we were established in 1844. These changes will be key to supporting our transformation and enables us to achieve our strategy. Delivering legislative reform is also one of our organisational priorities.

As Penalties Collection Manager you will be taking the lead on introducing new processes for the collection of Register of Overseas Entities (ROE)/Legislative reform penalties. You will report into the Senior Debt Collection Manager and will play a key role in the Finance & Commercial Directorate.

These legislative reform changes will be high profile penalty schemes. You will need to analyse management information to monitor, report on and challenge both internal and supplier performance to assure the best outcome for CH.

You will be responsible for leading a small operational team in collecting this debt as well as managing external debt collection contract(s) on a day-to-day basis. Initially this role will have line management of 1 direct report, however, this will evolve as the volumes and number of new penalty schemes to manage become live over the next few years.

You will be expected to engage in the wider leadership of Finance. Ensuring that all stakeholders are kept informed of performance and developments, as this role will be working collaboratively across Companies House to develop and refine the processes.

We’re currently working in a hybrid way at Companies House and office working at least once a week will be expected with this role. This role will be aligned to our Cardiff office.

Leading the ROE/Legislative reform operational team for internal debt collection as well as managing the outsourced activity for this debt.

Draw on existing LFP debt management policies and processes to develop robust processes and controls for the new penalty schemes.

Monitor, review, and update the debt management policies and processes.

Analyse management information to monitor, report and challenge on both internal and supplier performance.

Champion strong customer service and manage service delivery.

Manage stakeholder engagement with both internal and external stakeholders to ensure processes are as effective and efficient as possible with the view to automating as much as of the process as possible to drive value for money.

Role model and engage the team on developing effective processes across the whole life of the debt, and thereafter applying a continuous improvement ethos.

Ensure succession planning and cross over of understanding across all penalty schemes.

Engage with cross government debt groups.

Management of the risks in the ROE/Legislative reform penalty schemes debt collection process and contract and review/amend controls as appropriate to ensure that risks are properly identified and mitigated.

Essential

• Finance or Credit Management Qualification (e.g. AAT/CCAB) desirable or qualification by experience of finance systems, processes and Credit Management (Minimum 3 years).
• Experience in managing a financial operational team and sound knowledge of financial processes and systems.
• Excellent communication and people skills.

Desirable

• Great collaborator to build working relationships within the Finance directorate and across the business.
• Ability to work under pressure, prioritize workload and meet deadlines with conflicting demands.
• Risk management and internal controls knowledge and experience.

About us

Our aim is to be the best registry in the world achieved through brilliant people working on brilliant systems delivering brilliant services. We are currently delivering an organisation wide transformation programme focussing on a complete redesign of our digital services, target operating model and culture. This change will need different skills, capabilities and mindset where adaptable, bold and curious behaviours are the norm and empowerment is encouraged and utilised.

To find out more about the great things we're doing at Companies House please have a look at our blog posts and podcasts. and watch our video to find out more

Companies House values its people, their contributions and has created a real sense of community where people seek to create strong connections. Our commitment to learning and development is exceptional, and we believe passionately in the employee experience with is prevalent through the engagement, wellbeing and development strategies which have resulted in Platinum Investors in People and MIND index awards.

We encourage professional development, celebrate success and live our values to effect real change.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Everyone in Companies House brings something different, and so will you. We are committed to ensuring that we are representative of the citizens that we serve. To fulfill our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups.

We are proud to be a disability confident leader. Our recruitment process is fully inclusive of all physical and mental disabilities and as such we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions prior to interview, to name a few. We will be happy to discuss any niche and person-centred adjustments, please contact the Recruitment team by emailing [email protected]

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Leadership
• Working Together

Job contact :

Name :
Tracey Brown
Email :
[email protected]

Recruitment team

Email :
[email protected]