Payment Operations Manager United Kingdom
Orbital
Full Time
United Kingdom
45000 - 55000 GBP ANNUAL Today
Job description
Our mission:
We are on an exciting mission to disrupt & revolutionise corporate treasury management through a multi-currency banking and crypto offering. Our company sits at the frontier of digital assets (crypto) and traditional (fiat) finance and is leading the way to bridging those two worlds for companies globally. We believe crypto will be ubiquitous eventually, and we want to be the first to bring a combined offering of corporate banking products and digital assets under one exciting platform. Learn more about our team and company story here.
Role description:
Reporting to the Head of Payment Operations in Gibraltar, we are seeking a skilled and experienced professional to join our payment operations team. In this role, you will be responsible for the day to day running of the end-to-end payment operations, with a focus on traditional payment methods as well as our crypto offering. You will partner with the team of payment operations specialists globally and collaborate closely with cross-functional teams to ensure efficient and compliant payment processing.
Responsibilities
- Responsible for day-to-day payment operations, ensuring the accurate and timely processing of transactions, including payments, settlements and reconciliation.
- Develop and maintain robust operational processes and procedures to optimise efficiency, reduce risk, and enhance customer experience.
- Collaborate with internal teams, such as Customer Services, Compliance, Legal, and Risk, to ensure customer satisfaction and adherence to regulatory requirements, security standards, and anti-fraud measures.
- Drive first contact resolution through highly intuitive/self-service client portals for our customers and back-office portals for our Customer Account Specialist teams.
- Work with underlying banks on transactional queries from correspondent banks or beneficiary banks that are part of SWIFT/SEPA/TARGET 2/Faster Payments/BACS etc.
- Working closely with product and engineering teams to ensure testing is completed and operational effectiveness with our crypto partner integrations.
- Run day to day procedures specific to crypto payment processing, addressing security, compliance, and customer support aspects.
- Be aware of the risks associated with crypto payments, such as volatility, regulatory changes and fraud prevention.
- Stay updated with industry trends, regulations, and emerging technologies related to traditional payments and cryptocurrencies, and proactively identify opportunities for innovation and improvement.
Experience Needed
- Experience in payment operations within the fintech or financial services industry, with a strong understanding of traditional payment systems and processes.
- Strong operational knowledge on banking rails (SWIFT, SEPA, Faster Payments, ACH).Demonstrate strong customer centric focus with results in time sensitive payment situations.
- Excellent analytical and problem-solving abilities, with a keen eye for detail and a commitment to operational excellence.
- Exceptional communication and interpersonal skills, with the ability to effectively collaborate and build relationships across cross-functional teams and with customers.
- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
- Passion for fintech, cryptocurrencies, and emerging technologies.
- Bachelor's degree in finance, business administration, or a related field is nice to have.
Why join Orbital?
Work at a company which is a leading disruptor in financial services, banking and crypto.
Bootstrapped from the ground up by 4 co-founders since 2017, now over 90 staff in 5 offices and many more remote workers globally.
Undergoing our first investment round.
Everyone in the company has long term incentive through a generous Share Option plan.
With offices throughout the UK, Gibraltar, Europe and the Philippines, there are opportunities to work from any of our global locations.
Your teammates are passionate about what they are building, and we take culture seriously.
